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WG311T Installed on Windows XP

eraahad
Aspirant

WG311T Installed on Windows XP

Yes the PCI adapter is available in device manager and works correctly according to it. The troubleshooting button does not work, it is pointing to Window XP Home edition which does not work.

 

The Netgear Smart wizard is running and the adapter is visible there as well. The security is WPA-PSK [AES]. When applying the code it is Scanning without any connection to any channel and does not detect any signal.

 

The laptop on which I am writing this on is connected to the same wireless network without any problem.

 

Below you found the previous conversation, which I had no possibly to evaluate since the PC was disconnected.

 

 

What other Ideas do you have?

 


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eraahad Follower
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eraahad
Posts: 1
Registered: ‎2016-11-09
Accepted Solution WG311T XP
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‎2016-11-09 02:24 AM

After done a number of 67 updates on my XP the wireless adapter can not connect, not even will the Wizzard starting up. I have taken the latest version of SW from your page. I have tried to use HW detection of XP without any success. The instruction on https://kb.netgear.com/app/answers/detail/a_id/18586#?cid=wmt_netgear_organic does not help. It worked well before I did the security updates of XP.


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JamesGL NETGEAR Moderator
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JamesGL
Posts: 3,673
Registered: ‎2015-07-21
Re: WG311T XP
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‎2016-11-15 06:05 PM

Hi eraahad,

Can you still detect the adapter under the device manager? If not, you might need to unplug and replug the adapter. Try disabling firewall or antivirus while installing the adapter.

JamesGL
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JamesGL NETGEAR Moderator
NETGEAR Moderator
JamesGL
Posts: 3,673
Registered: ‎2015-07-21
Re: WG311T XP
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‎2016-11-15 06:05 PM

Hi eraahad,

Can you still detect the adapter under the device manager? If not, you might need to unplug and replug the adapter. Try disabling firewall or antivirus while installing the adapter.

JamesGL
Community Team
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JamesGL NETGEAR Moderator
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JamesGL
Posts: 3,673
Registered: ‎2015-07-21
Re: WG311T XP
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‎2016-11-20 05:43 PM

Hi eraahad,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

JamesGL
Community Team
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Message 1 of 10
JamesGL
Master

Re: WG311T Installed on Windows XP

Hi eraahad,

 

Try changing the security to WEP as the device may not support the WPA.

Message 2 of 10
eraahad
Aspirant

Re: WG311T Installed on Windows XP

Interesting statement, "the device may not support the W2PA", do you have any specifications of your products?

 

It worked before I did the 67 updates of XP.

Message 3 of 10
JamesGL
Master

Re: WG311T Installed on Windows XP

Hi eraahad,

 

Have tried changing the security option? 

Message 4 of 10
eraahad
Aspirant

Re: WG311T Installed on Windows XP

The CH7486E Wireless Voice Gateway does not support any versions of encryption. Do you have any other idea?

Message 5 of 10
eraahad
Aspirant

Re: WG311T Installed on Windows XP

It should say:

The CH7486E Wireless Voice Gateway does not support any lower level or versions of encryption

Message 6 of 10
JamesGL
Master

Re: WG311T Installed on Windows XP

Hi eraahad,

 

Try connecting it on a different wireless network and check if the same. Check with windows as well for any compatibility issues with security. 

Message 7 of 10
eraahad
Aspirant

Re: WG311T Installed on Windows XP

This is a desktop, not easy running around with. Don't you have a testbed on XP and the WG311T installed?

Message 8 of 10
JamesGL
Master

Re: WG311T Installed on Windows XP

Hi eraahad,

 

Our computers are on latest version Windows OS and we are using new adapters as well.

Message 9 of 10

Re: WG311T Installed on Windows XP

One of the 2 best OS in microsoft portfolio with seven!

Message 10 of 10
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