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Forum Discussion
SurreymanPA1
Aug 30, 2015Aspirant
WNCE4004 will not connect with AC1750 router despite multiple attempts
I purchased a Archer C7 AC 1750 router and cannot get my WNCE4004 wireless HD video and gaming adapter to connect to the router. I tried using the set up wizard and also WPS and when I use the wiziard I get the following message: "Please move device closer to your existing router or gateway. The selected network is no long available. Please make sure the existing network equipment is within the proximity of the extender". I had the adapter about 3 ft away and got this message. All my other wireless non-Netgear adapters and wireless bridges, PC, printer, and laptops connected to the router with no problem. I have tried to set up the adapter using 2 different computers and also tied to reset the Netgear adapter. Nothing has worked. Any recommendations would be appreciated.
7 Replies
- JamesGLNETGEAR Employee Retired
Hi SurreymanPA1,
Welcome to Community!
Can you provide the firmware version of the WNCE4004. Please make sure it has the latest one. You can visit http://support.netgear.com/product/WNCE4004.
Regards,
JamesGL
Community Team
- SurreymanPA1Aspirant
I have had the same issue with firmware version 1.0.0.22 (initial release) and also firmware version 1.0.0.32. With both versions of the firmware the WNCE4004 just will not connect to the C7 router. Any guidance would be appreciated.
- JamesGLNETGEAR Employee Retired
Let me check on this and I will provide you an update ASAP.
Regards,
JamesGL
Community Team