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Forum Discussion
Solved
EX7000 Range Extender Drops Devices and SSID Not Available after several hours of operation
I am running the latest firmware on both the router and extender.
Issue that I am experiencing is that after several hours or days of operation, my devices that use the extender become disconnected all at once. When this happens, the SSID of the EX7000 range extender is not visible. A restart of the extender clears the issue. Because I frequently travel, this remedy is not only annoying but also ineffective for me.
Thoughts? Is the device simply defective or is there something I should try?
Hi FranklySpeaking,
When you are able to, you can try doing a factory reset as we usually recommend after a firmware update. Please keep us posted on the results and your observations.
Regards,
Dexter
Community Team
5 Replies
Hi FranklySpeaking,
Welcome to the community!
1. Please indicate the exact firmware version of the extender.
2. Is the extender configured in AP mode or extender mode?
3. What is the status of the extender LEDs when the connection drops?
4. Have you tried resetting the extender?
Regards,
Dexter
Community Team
Thanks for the warm welcome Dexter and for the assistance. Below are my responses...
1. Please indicate the exact firmware version of the extender.
<I will provide the exact version as soon as possible - I am currently away. I confirmed it was running the latest FW version available to the public as of 2 days ago. After it upgraded, I checked again and the EX7000 responded that there were no newer versions available>
2. Is the extender configured in AP mode or extender mode?
<extender mode>
3. What is the status of the extender LEDs when the connection drops?
<I will get that when I return - all the devices have gone offline again so it is currently in a failure state. If I recall correctly, the 2G light was slowly blinking between green and white when it is failed>
4. Have you tried resetting the extender?
<I have re-performed "Set Up" but have not "Reset" the EX7000.>
Hi FranklySpeaking,
When you are able to, you can try doing a factory reset as we usually recommend after a firmware update. Please keep us posted on the results and your observations.
Regards,
Dexter
Community Team
Hi FranklySpeaking,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team