Ex6250

[FraserW]

Mesh extender won’t connect with my phone anymore.
Had it working fine, shifted into another socket and wouldn’t connect to router so I reset to factory settings.
Now won’t even connect to phone’s wifi to begin the connecting to router process.
Green light is on the extender indicating a connection but app prompts me to retry or remove mobile data- no difference just won’t connect again.

[plemans]

have you tried setting it up with the installation assistant and not using the app? 

video of how to do so is here: https://www.youtube.com/watch?v=yJVklshxBMk

if you'd hit wps on it, factory reset it again as the ex6250 is a mesh extender. (meaning it'll have the same ssid as the router)

[MarieLedoux]

Computer Hardware. The latest version of the system software update is compatible with the following hardware: Hard drive space: 600 MB or more; RAM