Extender Password

[DuboisMaine]

Hello-

I have tried for the past 2 hours to connect my Netgear extender to the wifi and no success. I have factory reset everything and repeatedly I get a "bad password" error no matter how many times I have tried. We are using an Adtran router and it is connected and working well and I have used the same password for the router with the extender and it still will not log in. I do not know any other passwords to use. Please help!

[plemans]

1. what adtran router? 

2. what extender do you have? 

3. what firmware is on the extender? 

4. What method of setup are you using with the extender? WPS, the app, or using the installation assistant? 

5. What security method is setup on the adtran for wifi security?