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Forum Discussion
Extender soes not show then 5G connection working but I can still connect devices
I can still seem to connect to the extended range 5Ghz band on my extender but the indicator on the extender is not on. I do not seem to be able to log into the extender or make any changes. I have gone through the setup procedure several times but no luck. What gives?
10 Replies
Hi skeptocrat40,
Welcome to the community!
1. The 5GHz Link Rate LED on the extender is an indicator that the extender is connected to the 5GHz band of your main wireless router.
2. What is the model of your main wireless router?
3. Are you getting an error during the setup?
4. Does the extender appear as a connected device on the router UI?
Regards,
Dexter
Community Team
1. I realize the 2.4 and 5 Ghz indicators show the active links between my main router and the extender. Previously, both were lit and I thought nothing of it. Now, only the 2.4 indicator is lit. Nevertheless, I seem to be able to connect devices to the extender using both bands. What has changed? I was away from the house for a few weeks and when I returned all was the same except the change in indicators as mentioned. Itried reinstalling the extender but cannot access it using the www.mywifext.net address as specified in the user manual.
2. My router is provided by Comcast and it an Arris TG1682G model.
3. I saw no errors when I tried to reinstall things but could not access the web site as mentioned above.
4. The extender seems to be connected to the router on the 2.4 Ghz band only. I do not know what connections it might have had in the previous state since I did not have reason to check.
Thank you for any help you can provide.
John Thompson
Hi skeptocrat40,
It would be best to do factory reset on the extender then go through the manual setup and make sure that the extender connects to the 5GHz band of the main router. Page 43 of the user manual linked here may help and the installation guide is here.
Regards,
Dexter
Community Team
As I mentioned, I cannot log into the extender so the hardware reset will be necessary. I actually have done that but it does not seem to change things. I am wondering if I have to somehow go through all my devices, including the WiFi router, to eliminate all references to the extender so I can start over. Sounds like a lot of work given that things actually "sort of" work now.
