I’ve seen this issue posted everywhere but nowhere is the answer...
Recently changed broadband providers and router (Technicolor). Had a netgear extender previously but now it will not connect to any devices since the change. I have netgear EX2700.
Yes I have factory reset the extender. I have connected it to the new router by wps, I have the green lights. My phone and iPad can see ‘name_ext’ in wifi settings, but when putting in the routers password it is saying inncorrect. Deffo is the right password.
I don’t have a computer to plug the extender in. I need someone to help but please be simple because I don’t understand what I am doing.
I have my extenders IP address but when I put it into a search bar, I cannot log in
@Leejohnst wrote: Please can you explain how to do this as I don’t know the difference
Connect a device to the extender's wifi network (or using an ethernet cable to the extender).
Then browse to mywifiext.net. You'll need to log into the admin ui, and can you'll be able select the router's network and enter it's passphrase there.
I cannot connect to the extender because it’s saying incorrect password when I try conecting. When I go to that website it just says you are not connected, even tho I am connect to the main modem
The extender is connected to the modem. But all devices say ‘incorrect password’ when trying to connect to the extender. Yes I’ve factory reset the extender multiple times
If you entered the security questions in your initial setup, try clicking on "username & password help". That will bring you to the password recovery screen, which might get you through the login. You could also try admin for the username and password for the password (which are the defaults).
The error in your screenshot is "invalid username" It's possible that this is because of the dash, or maybe the length. Of course if it was mis-typed in the initial setup, that would also result in this error. Hopefully @DexterJB can provide some information on the limits.
If the two suggestions above don't work, then I suggest doing the paper-clip reset again, and using a shorter and simpler username. The extender doesn't send email to the address, so it doesn't have to be valid.
