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Orbi WiFi 7 RBE973
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Installation of of nighthawk mesh WiFi system

Tjcichaski
Follower

Installation of of nighthawk mesh WiFi system

We are not tech savvy seniors and need some help with install

We have Cox modem which connects tv/internet/nightowl security

Instructions say to disconnect but if we do we will lose tv service

who can we call to help w install.    

 

Message 1 of 2
plemans
Guru

Re: Installation of of nighthawk mesh WiFi system

what actual modem gateway is it? 

If it has its own wifi, its a combo device and can cause a double nat. 

A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

 

Easiest option is probably #3. 

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