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Hi again 😀 I did try the assistant method many times. I tried it on a laptop and I pad. The was a message on the screen saying it had been unable to connect. The person that spoke to me was from the net gear page. I was typing to someone and he said he’d get a technician to call me. I didn’t let him take control of my laptop to fix it !!
Ok ....... I followed your message and I have certainly got the lights on now and my son has connection downstairs 😀 voila indeed. Many thanks for helping me !!!
Hi It’s model ex3700 It’s trying to connect to a 4g EE router I’ve tried both methods It won’t connect to the net gear it keeps connecting to the router. I wasn’t happy with someone taking control of my lap top to fix this. He wouldn’t walk through the steps for me to do it myself and ended the call. It’s certainly not a case of pressing a button and voila you’re sorted!!
@Debs63 wrote: Hi It’s model ex3700 It’s trying to connect to a 4g EE router I’ve tried both methods----I believe you've tried the wps method. I'm doubting if you tried the installation assistant based on your next sentence. It won’t connect to the net gear it keeps connecting to the router.---What is saying this? I wasn’t happy with someone taking control of my lap top to fix this.----Not sure why anyone would need to. Its pretty easy to setup. He wouldn’t walk through the steps for me to do it myself and ended the call.----did you google for a support number? those are usually con/scam sites becaues netgear doesn't list a phone number to call. It’s certainly not a case of pressing a button and voila you’re sorted!!----WPS works great using the same manufacturer but when you mix manufacturers, wps can get coded different and not work. its why there's also the installation assistant.
Try this.
Factory reset the extender. Push and hold reset for 7-15 seconds while its powered on.
Then hardwire a laptop or pc into the extender using the ethernet port. Disable the wifi on the pc/laptop to prevent it from defaulting back to that connection.
Then try using the installation assistant for setup.
Hi again 😀 I did try the assistant method many times. I tried it on a laptop and I pad. The was a message on the screen saying it had been unable to connect. The person that spoke to me was from the net gear page. I was typing to someone and he said he’d get a technician to call me. I didn’t let him take control of my laptop to fix it !!
Ok ....... I followed your message and I have certainly got the lights on now and my son has connection downstairs 😀 voila indeed. Many thanks for helping me !!!
