Nighthawk x4s

[Kay01]

Extender was working great for 8 months but now no longer working. Only light on is power. I have reset but still nothing. Can't recognize router now which is a cisco. I have not changed any settings. 

Original set up was a nightmare but Netgear was able to help out. No longer under warranty and they want $90 to help. 

[plemans]

Are you trying to reinstall it using the wps method of install or using the smart installation wizard? 

I'd highly recommend setting it up via the installation wizard when you're using a router from a different manufacturer. 

[Kay01]

Can't locate the smart wizard. Do you have a link. I did the guided assistance but still can't connect. 

[plemans]

The support site has an install video. I think its the 2nd video if you click the over button. About 2 minutes in, it shows the installation wizard being used. 

https://www.netgear.com/support/product/EX7500.aspx

[Kay01]

Thanks. I found it and was able to get the wifi light to go on but still nothing. I liked this product but this is too time consuming. It will be returned. 

[plemans]

You also have the option of contacting support for free if you're within your free 90 days of support (from date of purchase)

Simply click mynetgear at the top, register an account, and then the device. From there you can contact support. 

[Kay01]

Thank you, Yes I did call support but since it's not within the 90 days I need to pay $90 for someone to help. If it in fact is a defected extender they will not do anything since it's not within the 90 days. So seems like I should put the $90 towards a new extender. Thought I should have gotten more than a year out of this product.