Powerline PLW1000v2 not connecting to router

[StillNoIdea]

Hi there

I just got a new router and modem after they both crashed.  Now my powerline adapter won't connect to internet.  All the lights show that it is connected to the router (all green) but it isn't getting any internet through it.  Should I factory reset and if so, does that mean the password changes from the one on the back of the adapter?

Thanks in advance.

[StillNoIdea · Accepted solution]

Hi Blanca

Thank you for your advice.   As it turns out.  The service providers who came to install the new Router and Modem had a cable in one of the router's ports and then the other end of the cable in another..... unbelieveable!  Anyway, once I removed the cable it all worked.  

Regards

Stillnoidea 🙂

[Blanca_O]

Hi @StillNoIdea

Welcome to NETGEAR Community! 

Here's the reference link of how to reset the adapter : How to reset PLW1000 to factory settings?

This will return the Powerline adapter to its factory default settings. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi StillNoIdea

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team

[StillNoIdea · Accepted solution]

Hi Blanca

Thank you for your advice.   As it turns out.  The service providers who came to install the new Router and Modem had a cable in one of the router's ports and then the other end of the cable in another..... unbelieveable!  Anyway, once I removed the cable it all worked.  

Regards

Stillnoidea 🙂

[Blanca_O]

Hi StillNoIdea

Thank you for your feedback.  Glad that it's working now.   

Regards, 
Blanca 
Community Team