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Orbi WiFi 7 RBE973
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Reset code not going through

amaldonado31
Aspirant

Reset code not going through

Hi, I got a new phone and when I installed the app and attempt to have the code sent to me, a message never arrives on my phone nor my email. Similar posts were answered by private message so I couldn’t find a solution online. I am the only user and am using an orbi AC2200 with satellite. Thanks in advance for any suggestions.
Model: RBS40|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 1 of 3
amaldonado31
Aspirant

Re: Reset code not going through

Oops... should clarify...the circle app is the one that it is not working. I can open the orbi app but when I go to parental controls it sends me to the circle app, which won’t let me log in. Thanks!
Model: RBS40|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Reset code not going through

Hi @amaldonado31,

 

I have sent you a message. Please check your inbox.

 

Dexter
Community Team

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