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AC2018's avatar
AC2018
Aspirant
Nov 18, 2018

Solid Amber Power light with Solid Blue internet lights

I have a NETGEAR AC1200 WiFi Extender. We’ve a solid amber power light and solid blue internet lights on for a week or so. I’m completely tenth ignorant and am having trouble troubleshooting. Could someone help walk me through a fix?

Thanks in advance!
Firmware
Installation
Security
Troubleshooting

3 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Nov 19, 2018

    AC1200 is a speed rating, not a device model.  There are several extenders with the AC1200 rating.  Can you tell us the model?

     

    Likely it is an EX6110, EX6120, EX6150, or EX6200

    • AC2018's avatar
      AC2018
      Aspirant
      Nov 29, 2018
      Sorry for my delayed response. My model is EX6150v2
      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 30, 2018

        The amber power light means that the extender is stuck in the boot process.

         

        If you haven't tried unplugging it, and plugging it back in again, then do that next.  While you are doing that, make sure the extender/access point switch is in the correct position.  If there is an ethernet cable connecting the extender to the router, then it should be in the "access point" position.  If not, it should be in the "extender" position.

         

        If that still fails, try resetting the extender.  You unbend a paper clip, and push that into the factory reset slot shown on page 6 of the manual here: http://www.downloads.netgear.com/files/GDC/EX6150v2/EX6150v2_UM_EN.pdf.  Details on are page 41 ( but you keep the reset button pushed until the amber power light blinks).  After that you need to set up the extender again.

         

        If that fails, then you should check your warranty status.  I believe the warranty is 1 year from purchase.  If there is warranty, you can request a replacement via my.netgear.com.  You can also get paid support from them, though it might be easier to just purchase a new extender.  DexterJB might have some other suggestions.