nighthawk extender disconnecting

[quida]

setup extender and it worked great bit every couple of days devices connected to the 2.4 connection are dropped. when I try to connect to it via phone I get message that ip address not found or something to that effect. if I unplug device and plug in it works again. netgear support of no help..spent hours on phone with them. any ideas. I have done initial setup her multiple times as well. if I do not get resolution I am returning and buying another brand.

[DarrenM]

Hello quida

Have you updated to the latest firmware? you may also want to assign a static IP in your router to the extender.

DarrenM

[quida]

great timing. just got off phone w netgear again. firmware was up to date. they assigned static channel to extender wifi and changes channel for 5ghz. 2.4ghz had channel as auto. will see in a couple of days if it is fixed.

[quida]

Problem is back. how do I assign static up address? and if I do this can i change channels on router and / or extender or is it now set permanently?

[DarrenM]

Hello quida

You will have to assign the static Ip in your router and the channel should be the same one your router is using.

DarrenM