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Orbi WiFi 7 RBE973
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wifi extender not visible on windows 10

Kevelstone
Aspirant

wifi extender not visible on windows 10

Can anyone advise, my new wifi extender is not being detected on my windows 10 machine, i have successfully connected on my linux and android devices but it is not showing up on my windows 10 device

Model: EX2700|N300 WiFi Range Extender
Message 1 of 11
StephenB
Guru

Re: wifi extender not visible on windows 10

Are you seeing other wifi networks on the Windows 10 system?

Message 2 of 11
Kevelstone
Aspirant

Re: wifi extender not visible on windows 10

yes all other networks are still visible, not sure if there is anything that needs enabling on the network adapter

Message 3 of 11
StephenB
Guru

Re: wifi extender not visible on windows 10

If the PC is within range of the WiFi then it should be seeing the network.  Are you using the normal Windows facilities to connect?

Message 4 of 11
Kevelstone
Aspirant

Re: wifi extender not visible on windows 10

yes i am using the standard windows connection, i can connect it to the same router that is feeding the extender but not the externders signal itself 

Message 5 of 11
StephenB
Guru

Re: wifi extender not visible on windows 10


@Kevelstone wrote:

yes i am using the standard windows connection, i can connect it to the same router that is feeding the extender but not the externders signal itself 


If you had a dual-band extender and were using FastLane, I'd have suggested making sure that your extender's client-facing network was 2.4G (guessing that the PC didn't support 5G).  But the EX2700 is single band.

 

It sounds like a windows issue, since the other devices are seeing it.  You could try a Windows WiFi Analyzer tool, and see if that finds it.  If it does, you can try manually entering the network name and passphrase.

 

 

Message 6 of 11
Kevelstone
Aspirant

Re: wifi extender not visible on windows 10

thats what i was thinking, was looking ot post here as if there might have been any tweaks i need to make on my apaters end, i have tried adding manually to no avail but i will look inot a wifi analizer tool

Message 7 of 11
StephenB
Guru

Re: wifi extender not visible on windows 10

When you figure it out, please post back with the solution!

Message 8 of 11
Kevelstone
Aspirant

Re: wifi extender not visible on windows 10

if anyone has any other suggestions feel free to post

 

Message 9 of 11
DexterJB
NETGEAR Moderator

Re: wifi extender not visible on windows 10

Hi @Kevelstone,

 

1. What is the firmware version of the extender?

2. Have you tried changing the wireless channel?

3. Have you tried re-installing/rolling back the drivers for the adapter?

 

Regards,

 

Dexter

Community Team

 

Message 10 of 11
DexterJB
NETGEAR Moderator

Re: wifi extender not visible on windows 10

Hi @Kevelstone,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 11 of 11
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