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ReadyNAS "Admin Page" is offline
Hi all, Unfortunately, my ReadyNAS (OS 6.2.4) has been troubled for quite some time. I'm not able to connect to the admin page of the NAS within a couple of days after a device reset. When I reset the device (readynas 2 ultra legacy) it will work fine, but within a few days the admin page will go offline and will not return until the device is reset again. Trying to access the admin page will get a "Connecting to ReadyNAS Admin Page" which results in "ReadyNAS Admin page is offline". A number of things I tried to fix it: - Disabling anti-virus - Disabling MySQL - Disabling snapshots - Disabling most apps - Trying different internet browsers and incognito mode to check cache issues With Raidar, I'm able to see the device, but the overview screen will say: "Status: Management service is offline". All shares and apps are also working and I'm able to open them as well so it's just the admin page that is offline. So far I have been unable to fix this, but it's been like this for quite some months now :( Please help! If needed I'm able to send logs.
Solved
Mjar
Sep 05, 2015 Place Use your ReadyNAS
11KViews
0likes
14Comments
after migration no access to readycloud shares for non-admin users
I have completed upgrade of user accounts to mynetgear accounts, firmware on RN104, new readycloud app version, and NAS server migration to mynetgear admin account on 2 different RN104 netgear boxes. When we go to readycloud.netgear.com with the admin account for the box, we are able to browse the shares located on the box and use the ReadyCloud app to sync shares from pc. Everything works. However, when a user that is _not_ the admin account for the NAS server logs on to readycloud.netgear.com via browser, the user sees the Nas server icon but no shares - none of the shared folders that user has been granted access to show up. Likewise, for the non-admin account the readycloud PC app fails to connect to the NAS server - sees "offline". This is a little confusing because I support 2 different NAS boxes, and we have 3 main accounts. Both NAS boxes are RN104, and both display the _exact_ same behavior. Account 1 is admin on NAS1 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS1. Account 2 is admin on NAS2 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS2. Even tho this account is granted access to shares on NAS1 box they do not show up in the readycloud.netgear.com web page and the readycloud app shows NAS1 to be offline. NAS2 works fine for this user. Account 3 is granted share access to specific file shares on box NAS1 and NAS2. This account is not able to use readycloud.netgear.com web site or readycloud app to access _either_ NAS server. Readycloud.netgear.com does not show any shares for the 2 NAS boxes, and the readycloud app shows both to be offline. This account is normally in the same network as NAS2, and can access the shares on NAS2 via SMB and the local network just fine. In the migration process on both NAS boxes I used the "leave" and "join" buttons on the Cloud Tab under the readycloud icon, primarily because I was looking at a netgear-supplied instruction that told me I needed to. I re-added share access to the file shares in question after joining / migrating, and the users all accepted the e-mail invitations that were sent as part of the rejoin process.
GreggSmithtx
May 19, 2016 Place ReadyNAS Cloud Storage
8.7KViews
0likes
33Comments
RN214 Readycloud offline on web, OS 6.5
Have been able to access via Readycloud for a couple of months with no issue. Now when I try to access via web either via the www.readycloud.netgear.com or the Win7 client, I am getting an offline. This seems to have happened when Comcast did a reset of my modem which is in bridge mode, suspect that ip address has possibly changed. I have no issues accessing unit when on the local lan either by direct ip address, or via www.readycloud.netgear.com. Anyone have any thoughts?
Solved
paulinde
Aug 24, 2016 Place ReadyNAS Cloud Storage
6.9KViews
0likes
18Comments
Can't connect to cable modem/router; Can't access router login
so... i've been searching around and trying ideas for three hours now. nothing. after a reset, my laptop can connect to the router AND use the internet via WiFi. i was able to use the "routerlogin.net" app once or twice to change my settings back to the way they were, yet no other device would connect and it would tell me the "modem is offline". consistantly, less said times, the router will reset, my laptop will connect with default router settings, my laptop will get internet, and i will get the message that i am not connected via WiFi when attempting to access "routerlogin.net". what the heck is going on here?
mjcpaul
May 15, 2017 Place Cable Modems & Gateways
5.1KViews
0likes
3Comments
ReadyCLOUD not connecting
I upgraded my Mac Book Pro and IMAC (both on Sierra 10.12.1) to ReadyCloud 1.4 and now it will not connect. When I use the Readycloud app, it shows "Disconnected" when I try to access the admin page through the readycloud.netgear.com after I am logged in, I get "The admin page can only be accessed with you on the same network LAN as your device". When logged in through the readycould.netgear.com web page I can access by music, pictures etc.. but I cannot get to the admin page as I mentioned. Accessing the Readynas through my IPAD works using the ReadyCloud app. Using Netgear RAIDar finds the Readynas displaying the serial number, healthy status, firmware 6.6.0, IP address and both drives with check marks. I cannot access using the shown IP address using either Chrome or Safari as it trys and then comes back with the message page that it might be too busy, it maybe booting up etc. If I try the discover page and hold the backup button for 5 seconds it finds the ReadyNAS and then when you hit the "manage" button it goes through the same "connecting to the ReadyNAS admin page", it times out and comes back with the same message as above (maybe busy, rebooting etc.) I have tried reloading the Readycloud app on both the IMAC and the Mac Book Pro with the same results. I have even rebooted the ReadyNAS 212 twice with the same results. Rebooted the entire network, same result. Note that everything was working fine until I did the upgrade to 1.4 and nothing else has changed. What next???
Mixer9999
Dec 04, 2016 Place ReadyNAS Cloud Storage
4.2KViews
1like
9Comments
Circle with Disney goes offline every day
The problem I have is that I almost every day have to pair with a new circle (login to my router and enable circle), because Circle went offline. After login succesfully to my router circle is online again. But I can't manage circle from my iPhone because Circle askes for a passcode and when I ask to send me the passcode Circle does so but I don't receive it on my iPhone (and I am sure -checked twice on earlier occasions - that the correct phone number is used in my Circle account (starting with 0031 (The Netherlands)). I have an active subscription to Circle with Disney. I have contacted Circle support and they tried to help me but didn't succeed in the end. There last reaction was: "I took a look into this for you since you should not be having to setup Circle everyday, but was not able to find a solution for this. Here at Circle Support we focus our efforts on supporting and troubleshooting the Circle device itself. Although we would certainly like to help, and can offer basic troubleshooting steps for wireless routers, we want to be sure that changes made to your settings do not prevent you from utilizing your services the way you intended them to. For this reason, NETGEAR has a team ready to support NETGEAR routers with the Circle software integration."
RoBlo
Nov 04, 2017 Place Circle Smart Parental Controls
4.2KViews
0likes
3Comments
Can't connect to new Windows 10 computer
I just switched to a new Wondows 10 computer. My RN 202 was working fine under the old computer. I can see it and work with it on my router just fine. After many hours of searching and frustration, I have loaded all the newest versions of software that I can find and searched this Community for help. Nothing has worked. Why is such a simplething so difficult????? All my other devices hooked up just fine. Tired and frustrated
Gruncle1
Dec 13, 2016 Place ReadyNAS Cloud Storage
3.3KViews
0likes
5Comments
No acces for invited person with laptop ("Offline")
Hi, Yesterday I invited my daughter to make use of my NAS. Only remains Readycloud on her laptop ‘offline’. Acces with her Android smartphone no problem. Who can help me? The Nas has a fixed IP address. I personally have no problem in accessing. Hear from you. Regards, Hans
HaTa
Jul 14, 2016 Place ReadyNAS Cloud Storage
3.2KViews
0likes
6Comments
NAS Rn104 Warning Volume media capacity 30% to 5% & System volume root's usage
Hi NAS has been offline for many weeks but I could access using local computer and IP address 192.168.... I had tried logging off, Exiting, clearing browser history and rebooting, some variants of which had resolved the Offline problems in the past. My NAS has often been showing "offline" both to local computer and remote computer. sometimes it seemed to resolve by itself. Away on holiday, NAS returned to the following messages 18 Apr 2017 11:27:22 Less than 30% of volume media's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%. 18 Apr 2017 11:59:43 Less than 20% of volume media's capacity is free. Performance on volume media will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation. Tue, 18 Apr 2017 12:27:00 Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity. 18 Apr 2017 12:46:48 Less than 5% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity. 21 Apr 2017 20:18:57 System volume root's usage is 82%. This condition should not occur in normal conditions. Contact technical support. I then couldn't access NAS via IP address (still showing offline) So I then Shut down NAS by pressing power button repeatedly until LED display reported shutting down. (Whilst doing this LED reported free space something like 98%) Took hours to actually shut down and power off. NSA has 2x 1TB Drives installed with less than 5% space used last time I checked Software version last updated sometime last year, cant remember which version. So within 1.5 hours volume media capacity went form less then 30% to less than 5% What's going on? I haven't had time to reboot nor do I want to until i have some idea of what to do. Kind regards Mike
Mike101
Apr 24, 2017 Place ReadyNAS Cloud Storage
3.1KViews
0likes
4Comments
ReadyNAS 104 online but not available on ReadyCloud
We have a ReadyNAS 104 which we use for backup. It's running the latest 6.8.0 firmware. ReadyCloud is enabled and logged in with an admin account. The admin page shows internet and services available: But when we log into ReadyCloud with the same admin account, it shows the NAS as being offline: We need remote admin for this machine. Any suggestions? Thanks!
Solved
dhl
Sep 25, 2017 Place ReadyNAS Cloud Storage
2.5KViews
1like
3Comments