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Troubleshooting
628 TopicsFVS318N Login Issue
I wonder if anyone elee has encountered the situation where an FVS318N is rejecting all login attempts despite the usernames and passwords entered being correct. Each time I attempt to login I get the following error: Provided user name is not a part of Administrator/Guest/SSL-VPN. Trying the same username in lowercase (note: not setup that way) using the same valid password generates the following error: User Login Failed for SSLVPN User. It looks to me like the settings have become corrupted. Is resetting the FVS318N the only solution? The VPN is working, btw. Any assistance would be greatly appreciated.Solved7.1KViews0likes5CommentsProSafe FV338 and scanner All-in-One
Hi I have an old router ProSafeVPN firewall FVS338. I can't figure out how to set up my HP all-in-one. All outgoing traffic is blocked on the firewall. The printer works (added rule a with port 9100) but I have a problem with starting the scanner. It's like an ordinary Twain but I have no idea how to "bite" it. Can someone tell me how to enable the scanner? greetings692Views0likes1Commentundead schedule has been deleted: 'quick_i1prep' : What is 'quick_ilprep' ?????
Two FVS318N routers; latest available firmware. I have an odd entry in my VPN log file between two FVS318N routers. I won’t bore you with log files but want to ask if the entry below is odd to you. an undead schedule has been deleted: 'quick_i1prep'. Subject: Logs From FVS318N [EHT_VPN_FVS318N]Mon Dec 12 15:01:20 2022(GMT-0500) [EHT_VPN_FVS318N][System][VIPSECURE] Ignore information because the message has no hash payload. [EHT_VPN_FVS318N]Mon Dec 12 15:01:30 2022(GMT-0500) [EHT_VPN_FVS318N][System][VIPSECURE] Phase 2 negotiation failed due to time up. 0ce895c93a4c2c96:a42f7cfa2650210e:0000b8f9 [EHT_VPN_FVS318N]Mon Dec 12 15:01:30 2022(GMT-0500) [EHT_VPN_FVS318N][System][VIPSECURE] an undead schedule has been deleted: 'quick_i1prep'. [EHT_VPN_FVS318N]Mon Dec 12 15:01:31 2022(GMT-0500) [EHT_VPN_FVS318N][System][VIPSECURE] Using IPsec SA configuration: 10.1.10.0/24<->10.1.18.0/24 What is ‘quick_ilprep’ ? Is that a phrase generated by the Netgear router? It showed up 6 times in 24 hours. In 20 years I have not seen that expression used in Netgear log files and coincidently the ROUTER to ROUTER VPN TUNNEL is failing once a day for the past 2 days. 'quick_i1prep' is not the name of any policy or client ID I’ve created. Can you shed light on why it is in my log file? Is this a Netgear generated key word? Also, one other anomaly I’ve discovered is a user VPN profile with the Remote ID of “AbbyR_EHT_Remote” that connects OK but the ID gets renamed to “AbbyR_EHT_Remote9” in the VPN log file. None of my other Netgear Clients end up with the Remote ID DNS being modified. I’m using the Netgear VPN Client 6.40.004 client. I’m concerned by the ‘quick_ilprep’ and AbbyR_EHT_Remote Remote ID having the ‘9’ appended to it because my routers got hacked 10 days ago and I had to pin reset and then re-image both routers and reprogram them both. I accidently left the ‘remote administration’ option enabled. Apparently someone got in and created two USER accounts that couldn’t be deleted. But after rebuilding both routers I have an issue where one router indicates the Tunnel is established when in fact it is not; and the opposite router does see that the Tunnel is NOT established. I have to power cycle the one router that incorrectly claims the Tunnel is established to clear the issue. Disabling the policy and re-enabling the policy wont fix the issue, nor does using the DISCONNECT button. Yet about 24 hours later the tunnel stops working again with the same symptom. I’m replacing the router that seems to be confused with another FVS318N. Any comments or guidance you can offer will be very much appreciated. Thank you. Michael735Views0likes0CommentsBR200 IPv6 on LAN
The topic was raised a while ago, but the only solution provided was to read pages 30-31 of manual. However, having read them before checking here they don’t provide a solution. The BR200 gets an IPv6 WAN but not on LAN, behind a Netgear Nighthawk router. VPN traffic isn’t IPv6. Is there something I’m doing wrong? Thanks in advance.1.3KViews0likes4CommentsBR500 Connectivity Issue - Subscribe Here for Updates
Dear NETGEAR BR500 customers, Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our design tradeoffs on passing cloud status. We are working around the clock to identify a fix, test it and roll it out to production with as little ongoing disruption as possible. Unfortunately the current situation requires us to regularly reboot our cloud servers which is causing the disruption you are experiencing. We are committed to having a robust and reliable VPN service and realize that we have not achieved this. For this we are truly sorry and we will continue to work on this until we have achieved this objective. We will be posting regular (several a day) updates on our corrective action status at this location in our community until we have completely resolved this issue. If you would prefer to get these status updates sent to you directly, login to the NETGEAR Community and subscribe to this thread. You can respond via the BR500 update thread. (Subscribe instructions can be found below). Sincerely, NETGEAR BR500 team Subscribe Instructions: This thread is locked except for Administrators. As updates on this the BR500 connectivity issues are avaliable this thread will be updated. For each reply thread subscribers will receive a community email update. (Depending on your community settings). Thank you for your understanding.35KViews3likes294CommentsBR200 losing connection and settings. Model drop down list wasn't showing the BR200 as a selection
Having connection issues with a newly installed BR200. It stayed connected for about 4 hours. It is my Firewall between my Century Link T1 Adtran router and my server. All of our employees RDP into the server so obvouly it is important it says connected. I had configured the BR200 about 2 weeks ago and accessed and reviewed the settings a week ago so I know it saved the settings from the first time I configured it, When it wouldnt connect I logged on through the web GUI and found that it had lost all of the settings including the password. I then uploaded a saved conig file and put it into service yesterday. Should I be asking for a warranty replacement ? The drop down for model selection wasnt showing the BR2001.9KViews1like3CommentsBR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019 Dear NETGEAR BR500 customers, Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our design tradeoffs on passing cloud status. We are working around the clock to identify a fix, test it and roll it out to production with as little ongoing disruption as possible. Unfortunately the current situation requires us to regularly reboot our cloud servers which is causing the disruption you are experiencing. We are committed to having a robust and reliable VPN service and realize that we have not achieved this. For this we are truly sorry and we will continue to work on this until we have achieved this objective. We will be posting regular (several a day) updates on our corrective action status at this location in our community until we have completely resolved this issue. If you would prefer to get these status updates sent to you directly, please visit this locked update thread in the community and for instructions on subscribing to updates. You can alternativly reply or subscribe to this current thread, but will be updated anytime anyone responds. Sincerely, NETGEAR BR500 team Update Oct 26, 2019 Thank you to the members that have provided feedback on the latest firmware. We are aware that the issue has not been fully resolved. We are continuing to work around the clock to stabilize the VPN service connection and hope to have a permanent fix soon. For those of you who have upgraded to the firmware provided in this thread there is no further action required on your part. We'll provide another update as soon as it becomes available. Update Oct 25, 2019 We would like to give you an update on the intermittent issues with BR500 VPN services that we notified you yesterday. Our teams worked continuously since yesterday and found the cause of this issue. We have a temporary fix with a new firmware V5.7.0.6 posted here [Note: Link Removed - please stand by for updates.] in NETGEAR Community. You can download and update your BR500 router(s) to this new firmware and it should be able to re-establish the VPN connection. Our teams are also working on the VPN server side fix that will fix this issue completely, expect that in a week or two. If you have any question or new issue, you can contact us at insight-feedback@netgear.com . Oct/24/2019 - We are experiencing intermittent issues with BR500 VPN services. This issue may impact both Site-to-Site and Client connectivity. Our teams are diligently working to isolate and fix the issue. Please stay tuned and we will keep you updated. Thank you for your patience in standing with us going through this resolution process. Thank You, NETGEAR Insight Team18KViews2likes240CommentsmacOS Insight Instant VPN Client Update
Hi Community users, Thank you for your continued patience with us regarding the Insight Instant VPN client for macOS. We are investigating several different complaints across a variety of Apple hardware platforms and are working to resolve them as soon as we can. We identified some issues that arose after recent updates to macOS. We will provide another update when we know more. Please subscribe to this thread for future updates on this issue. Thanks, NETGEAR9.5KViews0likes25CommentsSRX5308 PPTP VPN Multiple simultaneous connection fail due to duplicate IP Address assignment
Background: SRX5308 Firmware 4.3.1-22 PPTP VPN IP Address Range: 192.168.18.2 - 192.168.18.26 2 VLAN's 1 - 192.168.16.1/255.255.255.0 DHCP Disabled 10 - 10.10.0.1/255.255.255.0 DHCP Enabled Clients: Windows 10 normal configuration of VPN is to use DHCP for connection. Problem: The first person connects to the VPN and traffic flows through VPN PPTP Active Users shows: VPN_USER Remote IP 192.168.18.3 PPTP IP 192.168.18.3 When the second person connects to the VPN, the connection is successful but not traffic flows through the VPN. PPTP Active Users shows: VPN_USER Remote IP 192.168.18.3 PPTP IP 192.168.18.2 VPN_USER Remote IP 192.168.18.3 PPTP IP 192.168.18.2 I suspect but cannot confirm that problem is the duplicate IP Address. I tried forcing the IP address on the second machine to192.168.18.20, this did not resolve the problem. I've looked at all the PPTP server settings and can't find anything that controls the IP address assignment. I'm posting here since the 5308 is end-of-life Harry728Views0likes0CommentsBR500 reset after power failure
BR500 resets to factory (sort of) after power failure. Also DHCP assisgns twice the same address to differnet device. Could not restore the backup config. Page loading is terribly slow. I only had headaches with this router. Anyone else had similar problem? Firmware version 5.8.0.12.7KViews0likes6Comments