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Warranty & Contracts
78 TopicsMS305 overheating from new - no serial number!
I bought a new MS305 in January this year off Amazon UK and it's been overheating badly from new - REALLY hot to touch. (I've replaced with an MS308 now which is fine). So I've come to get support off Netgear only to find out that the unit has no serial number on the label and two screws missing from the back of the unit. To be clear, it came as new in a sealed package. I've got no way to get in touch with Netgear as there's no serial number. Any help/suggestions please.37Views0likes4CommentsPerformance Degradation:
We are experiencing significant performance degradation with our Netgear wireless network. The speed tests are consistently lower than expected, and large file transfers are painfully slow. Are there any recommended configurations or firmware updates to improve performance?"707Views0likes1CommentRMA: Wrong Switch Sent and Support Can't Fix It
Hello! I have a GS324TP purchased in August 2023. It failed and support agreed to replace it. The replacement device was sent next business day. We're running in a very limited capacity without that switch so the quick turn around is good. The new device arrived and it was the wrong part (GS324P v. GS324TP). I can understand the mix-up. The reason for this discussion starts here. I was on the phone with support for about 45 minutes trying to get this resolved. They are unable to send the correct device until the wrong one arrives at the warehouse. The support rep asked me to hold twice while they talked to their superiors. The answer was the same. Their software won't allow them to replace the device today. Is there a Netgear support representative here who can help get the correct replacement shipped so we don't have to go another week in this state? Thank youSolvedM4300-24X Never buy a used one !
I bought a Year a Ago a used XSM4324CS Switch. It worked one Year, the Device is not booting anymore and has no Response on the Serial Connections. So I asked for Support, because of the unlimited Hardware Warranty. The Answer was for my very surprising, I bought through Ebay and that is not an Authorized Seller so no unlimited Hardware support. The Company, were i bought the Device, they bought it from an Authorized Seller and they don't want to provide there original Invoice. Any suggestions what to do ?981Views0likes2CommentsR7450 only shows red power light
I’ve never had a problem with this or any router for more than an hour. After we had a storm, and the power went off, the modem restarted, but the router didn’t. Instead it shows the power light as a solid red light. I’ve tried resetting the router, and power cycling it, but nothing has worked. I also switched my Ethernet cable, and that also didn’t work.835Views0likes1Comment