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failure
13 TopicsDisk Test Failure
I got a Disk Test Failure mail from my NAS (RN104, firmware 6.4.2): Disk test failed on disk in channel 2, model WDC_WD20EARX-00PASB0, serial WD-WMAZAYYYYXXX I'd like to know how severe my problem is and if I'll need to replace my HD (I just bought a new HDD and that is not the faulty one...) I got the full log, but I'm not sure where to look at. Device: sdc Controller: 0 Channel: 1 Model: WDC WD20EARX-00PASB0 Serial: WD-WMAZAYYYYXXX Firmware: 51.0AB51 Class: SATA Sectors: 3907029168 Pool: data PoolType: RAID 5 PoolState: 1 PoolHostId: e3623ec Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 35 Start/Stop Count: 6541 Power-On Hours: 16053 Power Cycle Count: 2011 Load Cycle Count: 1769027KViews0likes20CommentsProblème de volume après panne de disque sur ReadyNAS Ultra 2 RNDU2000
Bonjour la communauté Netgear !!! J'ai un problème concernant mon serveur NAS ReadNAS ultra 2 (2 HDD * 2Teraoctets synchronisés en X-RAID pour le partage de mes données). Il y a quelques jours, j'ai eu une panne de disque. Je ne m'en suis rendu compte quelques temps après en tentant de me connecter à mes partages réseaux. J'ai aussitôt été voir dans l'interface d'administration du NAS et les logs indiquaient : "The paths for the shares listed below could not be found. Typically, this occurs when the readyNAS is unable to access the data volume. .....<liste de mes partages>....". J'ai donc été voir dans la gestion des volumes mais j'ai directement eu une pop-up d'erreur indiquant qu'aucun volume n'est présent... Du coup, impossible de gérer mes partages. En me connectant en SSH sur le NAS, j'ai exécuté la commande "fdisk -l" pour lister les partitions et est constaté que seules 2 partitions sont présentes, il manque à priori la partition où se trouvent les données. J'ai essayé de monter plusieurs partitions à la main (mount /dev/sda* /c/*) mais rien y fait. J'ai changé de disque en mettant un nouveau de même capacité. Celui-ci est bien reconnu mais le NAS ne me trouve toujours aucun volume... Est-il possible que ce soit une sécurité de Netgear (technologie X-RAID) le fait que l'on puisse pas voir le volume si un des disques est défectueux ? Comment résoudre ce problème ? Est-ce que le X-RAID (RAID 1 de Netgear) est visible sur Linux (GParted, Ubuntu ou autre) ? Toutes mes données personnelles et photos de famille y sont présentes et j'aurai du mal à digérer le fait de tout perdre... :smileyfrustrated: Si quelqu'un a déjà eu ce genre de problème ou a une solution pour y remédier, je suis preneur !!! PS : Mon NAS est bien entendu plus sous garantie (depuis quelques années déjà). Vous remerciant par avance.Solved6.3KViews0likes14CommentsWAC730 Captive Portal - Facebook - Issues
WAC730, standalone, v3.8.3.0, two SSID in service, FB Login proof of concept for customer demonstration Created a new SSID, assigned the second captive portal NETGEAR-1 Configured the second captive portal NETGEAR-1 (why ever this profile name can't be renamed - Netgear does still not understand [my!] profile design concept you have stolen from another vendor), Captive Portal Mode (x) Enabled, Register with Facebook WiFi (x) Yes, Profile Name NETGEAR-1 [x] Admin enabled, Authentication mode: Facebook Wi-Fi, Facebook page: [set]. When accessing the SSID, the captive portal page does show up very unreliable - all current Windows 10/Android/iOS/macOS. When it does show up, we can check in to the Facebook site. And the access works kind of as expected. IF you have ever the chance to check-in on the FB site. [ISSUE!] When now attempting to manage the WAC730 over the LAN, the Captive Portal does jump in - why ever, always. Regardless if calling https://wac730-1.[whatever.dom.ain]/ or https://[WAC730-LAN-ADMIN-IP]/ (same with http), the FB WiFi Captiv Portal does jump in: ...now we're nice, and [Check in] at the site... ...we can click on [Continue browsing] as many times as we want, the browser does call the LAN IP (as originally requested), and the [Continue Browsing] page does come up again. The WAC730 Web UI is not accessible over the LAN at this state. Even if trying a new session, a different browser - we're really captured. But not by accessing the SSID ... by attempting to manage the WAC730 over the LAN! Obvious [BUG]. Firmware is current as of Support / WAC730- ProSAFE Business 3 x 3 Dual Band Wireless-AC Access Point v3.8.3.0. Proof of concept failed, looks like we won't get an order Netgear WLAN equipment for this customer RaghuHR. Bugware. Untested. Back to the skunkworks. Now I don't wonder why the Nighthawk router model(s) supporting FB WiFi are suffering from basic functionality issues as well.Solved5KViews0likes6CommentsReady NAS NV+ (RND4425) keeps restarting
Hi All, I need help with my Ready NAS NV+, it's an old a very reliable unit that is serving me well. Though since yesterday, it keeps restarting and it finally was off when I decided to pull the wall plug to prevent endless restart until receiving advices on what to do. I checked the logs on the unit before it's last shutdown (on its own) and apart for seeing that it restarted multiple time, checking disks, found and corrected errors, and resyncing, nothing really explains why it was behaving like this (System status was reporting no fault : Disks / Temp / Fan / UPS) Of course I would prefer not to lose the data on the disks. I already purchased a large USB drive to hopefully backup the data if I can get it back online again. So I was wondering : * Is there an upgrade path to simply take the disks of my current NV+ and move them to a new unit ? * Is there an obvious failure of the PSU or anything like this (I saw a recall for the PSU, though my serial number is not included in the range given here) ? * Any other advice tips that I can follow to make sure this unit can still work or if it is doomed to die quickly ? Also what are the support options : does Netgear offer some services to make or help making the upgrade ? Best Regards, Stéphane.Solved4.3KViews0likes8CommentsNighthawk X6 R8000 dead? Please help
Everything was fine until this morning. Opened Genie to check network map and the Internet went down (don't know if it was coincidental). The Internet LED stays orange indicating no Internet. However, when I connect the Ethernet cable from my cable modem to my laptop I can browse without a problem, so this isn't an ISP issue. I'm on the newest firmware and I've tried everything possible. - Simple power boot - Hard reset to factory settings - Changed ethernet cable - Even tried the Kong dd-wrt opensource firmware - Then flashed the normal one again No matter what I try, the Internet LED stays orange. I'm at a loss. This is really frustrating - I purchased this on Oct 1st, and barely 6 months later the $300 router seems to be bricked. What is my recourse? Thank you,Solved4.1KViews0likes2CommentsReadyNas 312 Firmware Upgrade Failing
Hi, I have an issue with our ReadyNas 312. It's currently running firmware 6.1.6, and seems to have dropped off our domain. So when I logged in, I noticed a popup saying there is a firmware upgrade to 6.4.0. So I clicked on the 'Update' button. The update looked ike it downloaded OK, but then gave an error saying "Cannot write file". So I tried a manual update, downloaded Firmware 6.4.0 to my laptop from http://kb.netgear.com/app/answers/detail/a_id/29938 then unzipped it, and uploaded the .img file. The readynas said it would upgrade after a reboot, and asked if I wanted to reboot now. I said yes. I then waited 15 minutes, but the ReadyNas never comes back up. I've opened a cmd prompt, and ping the IP, but the network never comes back up. I have to perform a hard reboot, the ReadyNas then comes back, but on the same old firmware. I've tried again, running a constant ping test, I can see the ReadyNas reboots, as the ping stops, but then it never returns, until you do a hard reboot again. Anyone have any ideas? I'm unable to performt he firmware upgrade either automatically or manually! Thanks BenSolved3.8KViews0likes3CommentsProblem umount volume after one disk failure on RNDU2000 #27445297
Hello Netgear Community!!! First, I apologize for my english (I'm french). I've got a problem on my ReadyNAS Ultra 2 (2 * 2 terabyte) sync on X-RAID to mirroring my datas between my 2 HDD. A few days ago, one HDD has failed. Later, unable to connect to nas shares. I immediatly look at the logs and I see : "The paths for the shares listed below could not be found. Typically, this occurs when the readyNAS is unable to access the data volume. .....<list of the shares>....". I then go in the volume management menu and I see an other pop-up error who accurate no volume is mounted. I decide to connect through SSH. When I list disk partitions (fdisk -l), I note that the partition that contains the datas is not present. I've tried to mount many partitions that I see into /dev without success. My questions are : - Is there someone who has had this problem or almost the same ? - How to solve it ? - Is it possible to read X-RAID disk on ubuntu system, GParted or other linux distribution ? I think it's a firmware problem when the nas mounting volumes, or a security of its system (X-RAID) that stop the mounting of volumes as the failed HDD has not be changed. My readynas contains 12 years of family pics, personal documents and working files, so I will be disappointed to have lost everything. Thank's a lot If you have the solution !!! By3.4KViews0likes2CommentsWireless devices connected to WN3000RPv3 but no data (after FW upgrade)
I have just recently upgraded my N300 extender to the latest firmware package available (1.0.2.24). This was because I was having difficulty connecting several devices (iOS) to the WiFi. After the firmware upgrade all my devices are connecting, but they are not getting beyond the repeater to the router and all network access is refused. I can see that the extender has been assigned 192.168.1.250 and that is what my devices are using as Gateway/DNS. I have a wired device connected to the extender (via a switch) and that is getting a Gateway/DNS of 192.168.1.254 and is functioning just fine. So why are devices going through WiFi not getting through. Any steps I can take to remedy this issue?3.4KViews0likes3Commentsreadycloud uploading failures
I started uploading files on readycloud early this morning and was sucessful. about 2 hours later I tried again and got failures It is stating in the failure that their was a connection error. Is the system down? Are their problems on the netgear cloud? I have tried different browsers Silverlight and reloaded Chrome with no success. This seemed to have started around 9:30am EST and am still not able to upload at 1:00pm EST Today is 11/12/17Solved2.9KViews0likes2Commentslifesupp! message
Hi, I got this message, "lifesupp! message", while doing a resync (complete history follows) and I think I need some help from experts due the previous messages in this forum about this error. - My nas is a ReadyNas Pro with 6 bays, all equipped and disks were synced. - After a failure in disk 2 I procced to replace it but, during the resync, the disk 6 started to report failures. - At some point I got the following mail from the NAS: > Complete RAID volume synchronization in C. However, the array is still degraded mode. This may be due to failure of disk synchronization damaged or the presence of a disk array in multiple parity disks. - Looking at /proc/mdstat gives me this information: > Personalities : [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] > md2 : active raid5 sdf5[8](S) sda5[0] sde5[7](F) sdd5[4] sdc5[6] sdb5[2] > 9743966480 blocks super 1.2 level 5, 16k chunk, algorithm 2 [6/4] [U_UUU_] > md1 : active raid6 sdf2[8] sda2[0] sde2[6] sdd2[4] sdc2[7] sdb2[2] > 2096896 blocks super 1.2 level 6, 64k chunk, algorithm 2 [6/6] [UUUUUU] > md0 : active raid1 sdf1[8] sda1[0] sde1[7] sdd1[4] sdc1[6] sdb1[2] > 4194292 blocks super 1.2 [6/6] [UUUUUU] > unused devices: <none> - Status in control panel So, the question now is: what are the following steps? I have ssh access and a good technical background. Thanks.Solved2.8KViews0likes2Comments