NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ready NAS NV+ (RND4425) keeps restarting
Hi All,
I need help with my Ready NAS NV+, it's an old a very reliable unit that is serving me well. Though since yesterday, it keeps restarting and it finally was off when I decided to pull the wall plug to prevent endless restart until receiving advices on what to do.
I checked the logs on the unit before it's last shutdown (on its own) and apart for seeing that it restarted multiple time, checking disks, found and corrected errors, and resyncing, nothing really explains why it was behaving like this (System status was reporting no fault : Disks / Temp / Fan / UPS)
Of course I would prefer not to lose the data on the disks. I already purchased a large USB drive to hopefully backup the data if I can get it back online again.
So I was wondering :
* Is there an upgrade path to simply take the disks of my current NV+ and move them to a new unit ?
* Is there an obvious failure of the PSU or anything like this (I saw a recall for the PSU, though my serial number is not included in the range given here) ?
* Any other advice tips that I can follow to make sure this unit can still work or if it is doomed to die quickly ?
Also what are the support options : does Netgear offer some services to make or help making the upgrade ?
Best Regards,
Stéphane.
A PSU problem certainly can cause problems such as you are experiencing. But getting a new one to find out if that's it is risky for such an old unit. You can use a standard ATX power supply externally with an adapter cable to see if that's the problem and/or recover your data. Although the connector on the NV+ PSU is of the same type as an ATX supply, the pin-out is slightly different. So, you will need to get a 20-pin ATX extension cable and cut a couple of lines. If you find the PSU is the problem see here Inexpensive power supply replacement for legacy 4-bay Readynases for an option to replace it. You will also fnd a link to the pin-out in that thread. Replacement supplies are also available commercially, but are frankly rather expensive for resurrecting an NV+.
While there is a path to move drives from x86 based legacy systems to x86 based current ones for data recovery, there are no options for SPARC based units. But you should be able to transfer the data to a new NAS with Rsync. Even if the unit restarts in the middle, the next backup session with Rsync should start where the last one left off. So as long as it keeps being able to restart, you should eventially get to the end. Windows archive bit backup should also work so long as all the archive bits are set to start with. You could use that with a new NAS or a USB drive.
If you are not familiar with the Windows archive bit, its meaning is the opposite of what you might expect. When it is set, it means the file needs to be archived, not that it has been archived. Most Windows file operations will set it by default.
8 Replies
Replies have been turned off for this discussion
A PSU problem certainly can cause problems such as you are experiencing. But getting a new one to find out if that's it is risky for such an old unit. You can use a standard ATX power supply externally with an adapter cable to see if that's the problem and/or recover your data. Although the connector on the NV+ PSU is of the same type as an ATX supply, the pin-out is slightly different. So, you will need to get a 20-pin ATX extension cable and cut a couple of lines. If you find the PSU is the problem see here Inexpensive power supply replacement for legacy 4-bay Readynases for an option to replace it. You will also fnd a link to the pin-out in that thread. Replacement supplies are also available commercially, but are frankly rather expensive for resurrecting an NV+.
While there is a path to move drives from x86 based legacy systems to x86 based current ones for data recovery, there are no options for SPARC based units. But you should be able to transfer the data to a new NAS with Rsync. Even if the unit restarts in the middle, the next backup session with Rsync should start where the last one left off. So as long as it keeps being able to restart, you should eventially get to the end. Windows archive bit backup should also work so long as all the archive bits are set to start with. You could use that with a new NAS or a USB drive.
If you are not familiar with the Windows archive bit, its meaning is the opposite of what you might expect. When it is set, it means the file needs to be archived, not that it has been archived. Most Windows file operations will set it by default.
StephaneM wrote:
* Is there an upgrade path to simply take the disks of my current NV+ and move them to a new unit ?
Unfortunately not. It is possible to temporarily mount the disks in a new OS 6 x86 NAS with support's assistance (not sure if they will charge). You'd then have to copy off the data to a backup device. http://kb.netgear.com/29876/ReadyNAS-Migrating-disks-from-RAIDiator-4-1-or-RAIDiator-5-3-to-ReadyNAS-OS-6?cid=wmt_netgear_organic
StephaneM wrote:* Any other advice tips that I can follow to make sure this unit can still work or if it is doomed to die quickly ?
Possibly run a memory test
StephaneM wrote:
Also what are the support options : does Netgear offer some services to make or help making the upgrade ?
I think we covered this in the migration link above. Some units might still have warranty coverage (warranty is 5 years).
As I received the USB drive today, I tried to power on the unit and no go. So it seems the power supply is dead, I took it out and it does not output any power on any line at all (I would imagine reading at least something on the purple pin)
So I ordered a 220W Flex ATX and an ATX extension cable to try to revive the unit (I have not found any obvious way to purchase a Netgear Power Supply, even an expensive one... except the one listed at 27000$.... sure...)
Even though the unit was cleaned properly and dust was collected with vacuum cleaner once a week, it's absolutely insane the amount of dust collected in there.
This unit has served me well as a backup device, never had to change a disk in it. If it does not comes back to live I'll eventuall purchase a new model with an external power supply this time :D
The pinout for the cable change is here: http://www.readynas.com/download/archive/pdf/ReadyNAS_PSU_pinout.pdf
Let us know how it goes.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
