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failure

7 Topics

Ready NAS NV+ (RND4425) keeps restarting
Hi All, I need help with my Ready NAS NV+, it's an old a very reliable unit that is serving me well. Though since yesterday, it keeps restarting and it finally was off when I decided to pull the wall plug to prevent endless restart until receiving advices on what to do. I checked the logs on the unit before it's last shutdown (on its own) and apart for seeing that it restarted multiple time, checking disks, found and corrected errors, and resyncing, nothing really explains why it was behaving like this (System status was reporting no fault : Disks / Temp / Fan / UPS) Of course I would prefer not to lose the data on the disks. I already purchased a large USB drive to hopefully backup the data if I can get it back online again. So I was wondering : * Is there an upgrade path to simply take the disks of my current NV+ and move them to a new unit ? * Is there an obvious failure of the PSU or anything like this (I saw a recall for the PSU, though my serial number is not included in the range given here) ? * Any other advice tips that I can follow to make sure this unit can still work or if it is doomed to die quickly ? Also what are the support options : does Netgear offer some services to make or help making the upgrade ? Best Regards, Stéphane.
Solved
StephaneM
Dec 29, 2016 Place Use your ReadyNAS
4.3KViews
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8Comments
Disk Test Failure
I got a Disk Test Failure mail from my NAS (RN104, firmware 6.4.2): Disk test failed on disk in channel 2, model WDC_WD20EARX-00PASB0, serial WD-WMAZAYYYYXXX I'd like to know how severe my problem is and if I'll need to replace my HD (I just bought a new HDD and that is not the faulty one...) I got the full log, but I'm not sure where to look at. Device: sdc Controller: 0 Channel: 1 Model: WDC WD20EARX-00PASB0 Serial: WD-WMAZAYYYYXXX Firmware: 51.0AB51 Class: SATA Sectors: 3907029168 Pool: data PoolType: RAID 5 PoolState: 1 PoolHostId: e3623ec Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 35 Start/Stop Count: 6541 Power-On Hours: 16053 Power Cycle Count: 2011 Load Cycle Count: 176902
chuckster_l
Nov 18, 2016 Place Use your ReadyNAS
7KViews
0likes
20Comments
Problem umount volume after one disk failure on RNDU2000 #27445297
Hello Netgear Community!!! First, I apologize for my english (I'm french). I've got a problem on my ReadyNAS Ultra 2 (2 * 2 terabyte) sync on X-RAID to mirroring my datas between my 2 HDD. A few days ago, one HDD has failed. Later, unable to connect to nas shares. I immediatly look at the logs and I see : "The paths for the shares listed below could not be found. Typically, this occurs when the readyNAS is unable to access the data volume. .....<list of the shares>....". I then go in the volume management menu and I see an other pop-up error who accurate no volume is mounted. I decide to connect through SSH. When I list disk partitions (fdisk -l), I note that the partition that contains the datas is not present. I've tried to mount many partitions that I see into /dev without success. My questions are : - Is there someone who has had this problem or almost the same ? - How to solve it ? - Is it possible to read X-RAID disk on ubuntu system, GParted or other linux distribution ? I think it's a firmware problem when the nas mounting volumes, or a security of its system (X-RAID) that stop the mounting of volumes as the failed HDD has not be changed. My readynas contains 12 years of family pics, personal documents and working files, so I will be disappointed to have lost everything. Thank's a lot If you have the solution !!! By
cedreek
Sep 22, 2016 Place Use your ReadyNAS
3.4KViews
0likes
2Comments
Possible Disk Failure
I have an RN202 with two (2) Seagate 1TB NAS drives installed. The unit has been running with out issue for several months. A few minutes ago, it started to send out warning emails that said: "Detected increasing reallocated sector count: [3728] on disk 2 (Internal) [ST31000528AS 9VP4319G] 47 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy." Over the course of 22 minutes I received 29 emails and then they suddenly stopped. I am remote from the unit right now so I can't check the Admin panel but I did log in to ReadyCloud and the Status is green and says Healthy. Is this really an indication that the drive is failing and if so, why would it suddently stop sending warning messages? Currently, none of the data on the drives are critical and it is all duplicated on another platform so I'm not really concerned with data loss but if a drive is failing I would want to replace it sooner rather than later. Any guidance would be appreciated. regards, David
Solved
dschwartzer
Jun 02, 2016 Place Use your ReadyNAS
2.6KViews
0likes
3Comments
lifesupp! message
Hi, I got this message, "lifesupp! message", while doing a resync (complete history follows) and I think I need some help from experts due the previous messages in this forum about this error. - My nas is a ReadyNas Pro with 6 bays, all equipped and disks were synced. - After a failure in disk 2 I procced to replace it but, during the resync, the disk 6 started to report failures. - At some point I got the following mail from the NAS: > Complete RAID volume synchronization in C. However, the array is still degraded mode. This may be due to failure of disk synchronization damaged or the presence of a disk array in multiple parity disks. - Looking at /proc/mdstat gives me this information: > Personalities : [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] > md2 : active raid5 sdf5[8](S) sda5[0] sde5[7](F) sdd5[4] sdc5[6] sdb5[2] > 9743966480 blocks super 1.2 level 5, 16k chunk, algorithm 2 [6/4] [U_UUU_] > md1 : active raid6 sdf2[8] sda2[0] sde2[6] sdd2[4] sdc2[7] sdb2[2] > 2096896 blocks super 1.2 level 6, 64k chunk, algorithm 2 [6/6] [UUUUUU] > md0 : active raid1 sdf1[8] sda1[0] sde1[7] sdd1[4] sdc1[6] sdb1[2] > 4194292 blocks super 1.2 [6/6] [UUUUUU] > unused devices: <none> - Status in control panel So, the question now is: what are the following steps? I have ssh access and a good technical background. Thanks.
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lopezl
Jan 26, 2016 Place Use your ReadyNAS
2.8KViews
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2Comments
ReadyNas 312 Firmware Upgrade Failing
Hi, I have an issue with our ReadyNas 312. It's currently running firmware 6.1.6, and seems to have dropped off our domain. So when I logged in, I noticed a popup saying there is a firmware upgrade to 6.4.0. So I clicked on the 'Update' button. The update looked ike it downloaded OK, but then gave an error saying "Cannot write file". So I tried a manual update, downloaded Firmware 6.4.0 to my laptop from http://kb.netgear.com/app/answers/detail/a_id/29938 then unzipped it, and uploaded the .img file. The readynas said it would upgrade after a reboot, and asked if I wanted to reboot now. I said yes. I then waited 15 minutes, but the ReadyNas never comes back up. I've opened a cmd prompt, and ping the IP, but the network never comes back up. I have to perform a hard reboot, the ReadyNas then comes back, but on the same old firmware. I've tried again, running a constant ping test, I can see the ReadyNas reboots, as the ping stops, but then it never returns, until you do a hard reboot again. Anyone have any ideas? I'm unable to performt he firmware upgrade either automatically or manually! Thanks Ben
Solved
bjblackmore
Nov 02, 2015 Place Use your ReadyNAS
3.8KViews
0likes
3Comments
NV+ v1 PSU died, need replacement
Hi folks, nothing special, just the usual “help me” kind of topic (though I should normally panic with a potential 5.5TB of data loss). The case: Netgear ReadyNAS NV+ ver. 1 died this morning (bought in 2011). Official code, just to be sure we're in the same boat: RND4000-100EUS. Most probably PSU (skrcscssssssssssh... <silence>) Data on RaidX, 4 * 2TB HDDs. No hope to get a “new” one, this model is far outdated, from v2 above RAID has changed, so I need an exact same one, or a PSU. After looking around on eBay, I realized I do need a PSU instead. I reside in Hungary. The questions: Anyone having a spare one? Of course I pay both for shipping and for the accessory, be it a complete unit, or just the power supply. Anyone having any extra advices besides the now well known "don't buy a newer one, incompatible, have Linux to restore data" etc. stuff? A warm thank you if you have any. Thx a lot in advance.
royaljerry
Oct 14, 2015 Place Use your ReadyNAS
2.4KViews
0likes
1Comment