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Internet down and DS/US light is flashing.
Good afternoon, as the title of the topic states, my internet is currently down and there is a flashing downstream/upstream light. I already checked around on the forums for an answer but none of the topics seemed to be related to my issue. I've called my ISP and they said that our internet bill is up to date and we should have connection. I've had this modem for a little over 2 weeks now and this is the first I've had this issue. I can technically connect to the modem but I am not getting any internet to any device (hardlined or wifi). If anyone could give me some insight on what can be done to fix it that would be awesome.Status lights all flash amber except the internet status light and restart.
I've searched the database and can't find an answer to my problem. Randomly my modem (CM500), starting flashing all Amber lights. The power light starts of green and the downstream/upstream start to flash amber as if it's going to connect and then all lights except the internet light lights up anger and it starts all over again. I've tried unplugging all connections. I've tried a hard reset numerous times. I've tried updating firmware with a hard Ethernet convection and nothing works. Has anyone had this issue and have been able to resolve it? My modem isn't even a year old and sadly I can't locate my receipt to get a new one under warranty. Thanks