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Only had the Router + 2 Satellites for 4 to 5 days
I had this same....exact....problem..... Only had the Router + 2 Satellites for 4 to 5 days. Tried everything you said as well and convinced Amazon to send me a new trio and I'll return the existing trio. Tried to get them to just replace the faulty satellite but they can't. Oh the joy of having to setup everything from scratch again and add all the nicknames twice within a 2 week period.WIFI 8
You all see wifi 8 is now a thing and other companies promoting it. I thought the orbi 970 was future proofing ? with this new wifi 8 it seems like we are soon to be getting new hardware again for wifi 8? We are still here waiting on wifi 7 to work properly lol. Most of us using wifi 7 which doesnt show you are on wifi 7 because it still shows your connection as 5ghz Little to no 6ghs connection. On a few devices like the samsung phones shows what ghz you are connected to beside the wifi and I have still yet to see wifi 7 showing up there.Manual update to 9.13.2.1 from V9.12.3.3_1.2.20
I had two Orbi 970 systems, both running 9.12.3.3_1.2.20. I tried to manually update one to 9.13.2.1 downloaded from the Netgear support site. The satellites worked fine. The router bricked. I am hesitant to try again on the second system. Has anyone else made this leap manually without problems? (auto updates seem to be disabled). No major issues at the moment so I'm leaning toward leaving it alone for now and waiting to see what happens when the mystery 12.X lands.
Dropped WiFi Connection
I've seen discussions on this topic of the mesh system dropping the WiFi connection and reverting to 5G all the way back to 2023 but almost all of the reported issues are with iPhones. I have two Google Pixel 10 Pro cellphones along with the latest Netgear equipment/firmware (Orbi 971 and two Orbi 970 satellites). I encounter this problem every day with always a full WiFi signal strength and almost good (two bars) 5G Verizon signal (I don't live under a cell phone tower). The usual resolution is to disconnect and reconnect the WiFi connection in the Pixel 10 network settings. Most of the blog posted solutions since 2023 revert to turning off the automatic Wi-Fi connection setting where "Wi-Fi will turn back on near high quality saved networks, like your home network". This change in the Pixel 10 configuration for me is stupid beyond belief. When the Wi-Fi is dropped and the Pixel reverts to 5G, I will randomly get such error messages as low quality Wi-Fi signal, a failure in the iP configuration, etc., etc. None of the error messages seem to be valid, more like an excuse to drop the Wi-Fi. Given enough time (~ 10 to 20 minutes), the Pixel 10 Pro will eventually hook up with the Wi-Fi signal but I take a serious hit in connection speed while on the Verizon 5G cell signal. Since it appears that this overall problem has been occurring since 2023, is this still the situation? I have concluded that moving from a Pixel 6 to a Pixel 10 along with moving from a Nighthawk mesh system to an Orbi 971 mesh system has been nothing but a big step backward. Any concrete suggestions would be much appreciated.RBE 971 Auto Firmware Updates - I have questions!
Haven't been on here lately but on a whim thought I would check to see if Netgear has updated any firmware. I left shaking my head wondering what the heck is going on these days with Netgear. I see that Netgear has pulled a version 12 offline, but in doing so, did they kill the auto-update service? My Orbi reports "Update Failed" and "Service Unreachable" in the ADVANCED | FIRMWARE UPDATE menu. (I would post a screenshot here, but these forums get stuck on uploading media. SMH.) I then thought I would check the Netgear support download center where current firmware would be located in case a manual update was necessary... turns out that is harder to find than Waldo. I ended up giving up the search as I realized Netgear has made their support system intentionally convoluted. Did they take the central download repository off line? Looks like the current RBE971 firmware remains at 9.13.2.1, the one released in October of 2025? Clicking on SUPPORT and FIRMWARE on this page results in a "404 Page not Found" So WTF is going on these days with RBE971 firmware? Why would they be jumping from a version 9 to a version 12? What a mess for customers.Web site Accessibility...Orbi BE systems
Anyone noticing any issues with accessing visited web sites with a wireless or wired PC connecting to Orbi systems with newest FW version loaded? Looking for anything in particular that stands out with seeing any 404 Errors or ERR_CONNECTION_CLOSED in a browser. Seen across other browsers? http://printables.com maybe one site. Any other sites that is giving issues, please post the details and site URL. ISP DNS or custom DNS used. IPv6 enabled or disabled. ISP service hardware details as well. Thank you.
