NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi continually disconnects
I had the RBR50 with one satellite for many years and it worked perfectly. Then one day, it started dropping connections and slow connections. I thought it was due to be replaced since we had it for 5+ years. I upgraded to the RBE971 (with one satellite) and the problem has continued, if not gotten worse. I am at the latest firmware update. My wired connection for my laptop works great. All my WiFi devices either drop multiple times per day or sit in spin. I don’t even bother trying to connect my phone to my WiFi anymore as it only works for a short period of time before it drops. I then thought it could be my ISP (we have fiber and no modem). Everything checked out with their tests and looked good. To test further, they left one of their routers for a week and during that time, everything worked perfectly. Swapped back in the Orbi and the problem immediately came back. I have been working with NETGEAR support for over two months now and have made zero progress. I just keep getting emails that they are still researching (I am not sure what as they have not asked for any info really). If I could return this $1300 investment, I would…but while I am past the 30 days…so I am stuck. I am hoping some very smart person can help me figure this issue out.The network keeps going down again and again
I’m experiencing the exact same issue, and honestly, this is beyond frustrating. The network keeps going down again and again. Resetting the system helps — but only for a few hours. After that, the same problem returns. Every single time. What makes this even more ridiculous is that the main router itself is fast. When I test upload and download speeds, they are excellent. So performance is clearly not the issue. Stability is. A network that constantly drops out is simply useless. I switched back to my very old network, and guess what — it works perfectly fine. No drops, no constant resets, no drama. The worst part? This was the most expensive network system I’ve ever bought. I convinced my family to invest in what was supposed to be a premium, reliable solution — and instead, it has turned out to be the worst network I’ve ever had. Months of troubleshooting, hours spent reading forums, and I can see that many other users are facing the exact same problem — yet nothing seems to change. I would not recommend this product to anyone. Extremely expensive, extremely disappointing. RBE971 V9.13.2.1 Serie: 7EM4517MD0079Urgent – Intermittent Audio Drops on Orbi RBE973S WiFi 7 (Firmware v9.13.2.1)
I am currently experiencing intermittent audio drop issues during Microsoft Teams calls on my Orbi RBE973S when connected to the WiFi 7 network, running the latest firmware (v9.13.2.1). This is extremely disappointing, especially for a flagship Orbi WiFi 7 system positioned at a premium price point. I expect stable and reliable performance for basic business communication use cases such as Teams calls. While the network connection itself remains active and does not disconnect, the audio drops intermittently during calls, making it disruptive and unreliable for work. When firmware v9.13.2.1 was first released, the issue appeared to be resolved. However, after a few weeks, the same symptoms returned. Importantly: The issue only occurs when connected to the WiFi 7 network. When I switch to the IoT network (2.4GHz / 5GHz, presumably WiFi 6), the problem disappears completely. When using my 5G mobile network, Teams calls are perfectly stable with no audio interruptions. This strongly suggests a problem related specifically to the WiFi 7 implementation rather than my ISP or devices. For comparison, I have installed a TP-Link WiFi 7 (BE19000) router at my parents’ home, and it has not experienced any audio drop issues since day one — despite being significantly more affordable. This makes the situation even more frustrating given the premium pricing of the Orbi RBE973S. I respectfully request that Netgear investigate this issue urgently and provide a permanent fix. A flagship WiFi 7 product should deliver stable, enterprise-grade reliability — especially for real-time communication applications. I sincerely hope this issue is acknowledged and addressed as soon as possible.Orbi 770 Satellites Randomly Disable All Radios and Drop Clients
I’m posting this to document a serious defect in the Orbi 770 series and to express growing frustration after months of dealing with it. I have an Orbi 770 system (RBE770 satellites, firmware V10.5.20.3). One or both satellites will randomly stop broadcasting on all bands (2.4 / 5 / 6 GHz) while continuing to report a perfectly healthy status everywhere Netgear tells you to look. From the router UI: Satellites show “Good” Backhaul (wired or wireless — tested both) remains connected No warnings, alerts, or errors From the Orbi mobile app: Satellites show online and healthy No indication of any issue From the satellite’s own web UI (when you log in directly): The page proudly states “Your WiFi Orbi Satellite connection is up and running” However, ALL radios (2.4 / 5 / 6 GHz) are disabled This is incredibly misleading. Yes, the satellite is powered on — but it is not functioning as a WiFi access point. The management interface claims everything is fine while the radios are effectively dead. The only way to discover this is by: Noticing degraded WiFi performance, and Manually logging into the satellite’s local web UI to confirm the radios are disabled There is no notification, no alert, and no exposed log entry that explains why this happens. Impact When this occurs: Clients drop or cling to distant APs Overall network performance degrades The mesh effectively collapses silently The only workaround is rebooting the affected satellite(s). This restores service temporarily, but the issue reoccurs — often once or twice per week. For a system in this price range, that is unacceptable. Why “Interference” Is Not a Valid Answer Even if this were RF-related (which I doubt), the platform provides no visibility and no control: No RSSI / dBm metrics No interference indicators No spectrum analysis No transmit power control No actionable RF diagnostics If satellites were “too close” (they aren’t, they're more than 40 feet away from each other), I still have no way to tune or mitigate overlap. The system simply disables itself and leaves the user guessing. Additional Context Firmware updates have not resolved this Hardware has been RMA’d with no improvement Wired vs wireless backhaul makes no difference My neighbor’s Orbi 970 series exhibits the same behavior All bands fail simultaneously, pointing to a firmware or radio state failure, not roaming behavior Conclusion This appears to be a fundamental firmware defect where the radio subsystem fails while every management interface (router UI, satellite UI, mobile app) continues to report “healthy” and “up and running.” For a premium mesh product, silently disabling radios with no alert, no diagnostics, and no explanation is unacceptable. If Netgear is aware of this issue, it needs to be acknowledged. If logs exist, they need to be exposed. If engineering is investigating, customers deserve transparency. Right now, this product behaves like an expensive beta.
RBE970 Satellite Connections
Why does a WiFi device 10 feet away from the satellite end up connected to the Router RBE971 which is a 100 feet away? I've also seen where devices close to the satellite initially connect to the satellite but the next day are connected to the Router. Anybody know the WiFi thruput rates with respect to distance. I remember some on the newer WiFi protocols actually got slower as their distance from the access point decreased; in other words, being too close had a negative impact on thruput.RBE971 AP: Wi-Fi drops, wired stable, QCN9224 SSR & 6GHz fatal errors
Hi all, I am looking for help/visibility from Netgear staff/engineering. I have been having this issue since around the time of the Hardware / Firmware Model: Orbi RBE971 (single unit used as Access Point) Firmware: V9.13.2.1_1.3.35 Network Topology RBE971 is in AP mode behind OPNsense OPNsense provides routing, DHCP, DNS Symptom is Wi‑Fi only; Ethernet continues working and the AP remains reachable via wired management during events Symptoms Randomly, all wireless bands/SSIDs drop simultaneously (2.4/5/6 GHz) All Wi‑Fi clients disconnect at the same time Wired clients remain stable; no full device reboot observed After some time, Wi‑Fi comes back What I have gathered Two debug bundles taken around Dec 24, 2025 (to compare behavior across captures) What the logs show (high level) The kernel/driver logs strongly suggest the AP is not rebooting; instead the Qualcomm Wi‑Fi subsystem/radios are resetting: Repeated “SSR” (subsystem restart) events from the Wi‑Fi driver (e.g., ol_ath_wifi_ssr) CNSS transitioning radios to OFF / shutdown “QMI WLFW service disconnected” (Wi‑Fi firmware service disconnect) Remote processor stops for the Wi‑Fi radios (e.g., “stopped remote processor QCN9224_PCI0/1/2”) 6 GHz-related fatal teardown errors during/around the SSR sequence (e.g., “6ghz … Fatal error: Invalid l_soc_id …”) After this, there are repeated recovery-loop messages indicating Wi‑Fi interfaces/SSIDs are “not ready / not found/up” and it keeps looping until they return (this aligns with the “all SSIDs disappear” user experience) Why I think this is the root cause The events above are consistent with a radio/firmware crash → subsystem restart (SSR) → recovery scripts restart Wi‑Fi, which would drop all Wi‑Fi clients while Ethernet stays up. Questions for Netgear / community Is this a known issue on V9.13.2.1_1.3.35 (especially involving 6 GHz / Wi‑Fi 7 / MLO paths)? Are there recommended mitigations while waiting for a fix (disable 6 GHz, disable MLO/Wi‑Fi 7 features, reduce channel width, etc.)? Is there a newer firmware (or a known-stable prior version) that addresses QCN9224 SSR / WLFW disconnect issues? I can provide the debug bundles to Netgear support/engineering if needed; please advise what additional logging would be most helpful.This frustrating intermittent issue.
We have observed that Orbi continuously reassigns IP addresses to certain devices, which causes those devices to experience frequent and intermittent Wi-Fi disconnections. This issue has been present for a long period of time and also affects the RBE97X series, indicating that it is not limited to a single model. At this point, we would like to understand when a permanent fix is expected. This issue has already impacted multiple customers, and despite our continued efforts to troubleshoot and explain, the situation has become increasingly difficult to manage. As a distributor, we are under significant pressure, and it is becoming very challenging to maintain customer confidence without a clear resolution timeline or roadmap from NETGEAR. We sincerely request this issue to be prioritized and would appreciate any update, workaround, or estimated timeline for resolution. model：RBE773 FW：v10.5.20.7