NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Share your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.
The community has waited six months for a firmware update
NETGEAR, the community has waited six months for a firmware update, yet critical issues persist—especially regarding wireless backhaul performance, Apple device compatibility, and overall network stability. The entire Orbi 970 community has voiced similar concerns across multiple forums, citing poor speeds and stability problems. Based on my testing, I suspect wireless backhaul may be an ongoing problem all along but has only been clearly identified now. At a minimum, an official response from NETGEAR would be appreciated. Additionally, despite enrolling in the beta program, I have yet to receive any updates regarding admittance. My urgent questions: 1) Can NETGEAR confirm whether a **firmware fix** is in development? 2) Can I join **beta testing** to assist with troubleshooting? If I receive no response by Monday or Tuesday, I will escalate via a support ticket. My intended actions include: Requesting RMAs for my two add-on satellites to rule out faulty hardware. Installing beta firmware if available to continue in-depth testing. Engaging directly with engineers for structured troubleshooting. The Orbi 970 has potential to be an outstanding system—but only if stability issues are properly addressed. If NETGEAR resolves these problems quickly, the system's premium price will be fully justified. However, until clear progress is made, I strongly advise potential buyers to reconsider. I sincerely appreciate any input from the community and NETGEAR representatives. Instead of looping through the same troubleshooting steps, let's work together to diagnose the firmware directly. I'm an experienced IT professional, and I have exhausted every possible avenue. Stop the runaround—analyze the debug logs, test the firmware with the variables I provide, and let’s resolve this. StephenT ,Straq , netgear Thank you all for your time!Installed 9.13.1.2 - initial results (positive)
I installed 9.13.1.2 on two 971s and a 970 Orbi router tonight. I am looking to test 6 basic issues I have seen on the 970 series; some of these may take days or even weeks to surface. But my test list is: Do late model devices (iPhones, iPads, Macs) maintain IPv6 connectivity? iPhone flipping to 5G cellular where it should have a strong WiFi signal in the house Memory creep on router or satellites, resulting eventually in a crash Router/satellite crashes unrelated to memory creep Phantom devices showing up in router and Orbi app device list - devices that were in the house in the past, showing up as "connected" until a reboot clears them. Weird reporting in router device list - showing every device as Wired, connected to the wrong Orbi, etc. The first 4 points are the most serious. I turned IPv6 back on, on the router, to test #1. Hopefully this is part of the "connectivity" issues fixed in this release. If the Orbis prove to be stable re: restart/crashes, I will turn logging back on and see if that causes crashes. It usually did within 3-7 days. So far after my initial update to this version of FW: IPv6 working on 4 devices (2 Mac, iPhone, iPad) Speeds, wired and wireless, are fine Packet loss/latency, Jitter report fine - nothing odd showing in the modem log I did about a 5 minute walk-around the house with my iPhone, no flips to 5G - yet I could never make it happen in the past, so time will tell. I'll update here over the days ahead as testing continues...
