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sysop's avatar
sysop
Tutor
Dec 11, 2025

I move around between the three (1 Router) and (2 satellites)

NO, it does not. Now when I move around between the three (1 Router) and (2 satellites) I have IOS devices that I literally have to turn OFF the wifi for 15 seconds and turn it back on to get it to work. I NEVER had this issue before this upgrade. Also, now I cannot get over 12 hours out of it and the whole system reboots and that was NEVER an issue either. The third issue is I will have a wireless device 7 ft. from a satellite but yet it will go thru 3 walls and 80 ft. to connect to the router instead! Not the one it can see in front of it! 4th the IOS app on the phone and the app on the computer do NOT match. One will tell me I have 52 devices connected, the other tells me 40. Then some wireless it says are wired?? The system was up 32 days before this upgrade the router wired to the first satellite and then the second satellite 5/6 Ghz. Not I cannot get the wireless satellite over 2.4Ghz period. Its like they turned down the power on them. BUYER BEWARE. I'm moving on I think to something more stable.

orbi 970 series

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 11, 2025

    So the system was working before this update? 

     

    Please give details on what devices our using?

    What iOS version are you using? 

    What is the distance between the RBR and RBS?

    How big is the home in sq feet? 

     

    How was the system updated? Via Auto Update or did you manually yourself? RBS first then RBR lastly?

     

    How are you determining the system is rebooting? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
    Using ISP Detected DNS or custom DNS?
    Is IPv6, Armor, SPC or Traffic Enabled or disabled?
    Which ISP are you connected with?

     

    How many devices in total do you have connected to the system? 

     

    What wifi channels are you using? 

     

    Had a power cycle OFF then back ON of the system been performed since you updated FW? 

  • sysop's avatar
    sysop
    Tutor
    Dec 11, 2025

    Caused lots of issues for me. I added some here a couple hours ago but have not shown up.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 11, 2025

      Please give feedback to the questions presented so we can help you figure out what is going on with your system. Hoping we can help you get the system working good for you. 

  • Austin_Netgear1's avatar
    Austin_Netgear1
    NETGEAR Expert
    Dec 12, 2025

    Hi sysop​ ,

     

    Thank you for sharing these details — we’re sorry to hear about the issues you’re experiencing after the firmware update.
    To help us investigate this thoroughly, could you please provide a bit more information on the following items?

    1. Firmware upgrade path
    • Which firmware version were you using before the upgrade, and which version are you currently on?
    1. Device behavior
    • When your iOS devices disconnect, do they switch to 5G/cellular, or do they remain on Wi-Fi but lose Internet access?
    • Approximately how many devices disconnect at the same time?
    1. Satellite connection
    • For the satellite that only connects over 2.4 GHz, could you check the Orbi web UI → Advanced → Attached Devices and tell us what backhaul type it shows (2.4/5/6 GHz or Ethernet)?
    • How far are the satellites from the router? Any walls or floors between them?
    1. App mismatch
    • When the mobile app shows 52 devices and the web UI shows 40, could you share screenshots of both views?
    • Do incorrect wired/wireless labels appear only in the app, or also in the router’s web interface?
    1. System reboot issue
    • Around what time does the system reboot?
    • After rebooting, do the LEDs on the router and satellites behave normally?
    1. IPv6 / Wi-Fi configuration
    • Is IPv6 enabled or disabled after the upgrade?
    • Were any Wi-Fi settings changed prior to seeing these issues?

    If you're willing, enabling debug logging will greatly assist our engineering team in identifying the root cause. We can share the steps.

    Thank you again for providing such detailed feedback.
    We understand how frustrating this must be, and we’ll do our best to help you restore stable performance as quickly as possible.
    Your answers will help us diagnose the issue and escalate it to engineering if needed.

     

    Austin