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Forum Discussion
Orbi 970 startup issues with 4 or 5 satellites
We purchased an Orbi 970 with 3 satellite and added 4 all connected through a netgear 10g ethernet switch. We noticed some issues on boot up where they may boot up as wireless, or stuck in config sync or not found, and every once in awhile out of sync
We added 5 as wireless and it got really bad where maybe only 1 out of 20 reboot would all come up as good.
We have done the reset and resync etc etc.
We have also notice the list of connected devices on the remote login or app is not accurate and question even if the boot up state information on the app is accurate or not because a satellite will be blue but it will say not found?
Any ideas?
Is there a setting or a why we need to change the balance between wired and wireless that would make this boot up every time?
Any way to get accurate data in the app and remote login?
71 Replies
What FW is loaded on the System, both RBR and RBS?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Are all RBS ethernet connected to the switch or only one or two?
What is the brand and model# of this switch?
Besure the switch is in between the RBR and RBS.
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System 📡 🛰
Be sure that your using good quality LAN cable between the RBR, switch and RBS. CAT6A STP is recommended.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Also seems to be a limited number of RBS that can be connected to any BE series system as well: https://kb.netgear.com/000062035/How-many-satellites-can-you-add-to-an-Orbi-WiFi-System
Latest firmware 9.12.5.3_1.3.4 all firmware is auto updated and is latest.
All 4 wired are connect to the netgear XS508M 10gig switch the router between the satellite are the only things on the switch.
definitely 2 wired and the wireless are less 30 feet. Two others wired maybe be slight longer like 40feet.
we are aware of the limit of what seems to be 4 wireless that is why we went with wired connections. I could easily with to 3 wireless and 2 wired.
MetroNet out of lexington is the internet provider. not sure of the modem.
We are using good quality industrial lan cable.
Well latest FW is here: Orbi Firmware Releases | NETGEAR Communities
What is the size of your home? Sq Ft?
30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. Less than 30 feet will be too close.
I bellieve that even regardless of wireless and wired mixes RBS, the hard limit is four RBS connected to the RBR total. Maybe running into this limit and thus it's not working correctly after the 5th RBS gets connected.
What is the CAT# LAN cable being used?
What FW version is loaded on your Orbi systems?
There is a beta FW available that you might ask NG support about and see if this helps any. I have mine running and is working pretty good.
I've reached out to NG to participate in the Beta program so will give that a go once given access.
What FW version is loaded on your Orbi systems currently?
Ok sounds good. Hope it helps.
Hi All,
I finally received word that after much going back and forth., sending logs, and not giving up. I got netgear engineering to hook up a system with 5 Orbi 970n satellites and duplicate the problem. They are working on a solution.
Have you had any updates at all. I've come to the conclusion that anything over 4 BRS and the system becomes unstable and unreliable (regardless of if the backhaul is wired or wireless). I have an expensive paper weight at present and an area in my home with no wifi.
Not at this time. NG is working and reviewing this as there seems to be others noticing this issue.
Will have to wait for NG to get this fixed.
Not sure if you can return the 5th RBS and if not, I'd probably turn OFF the 5th RBS and wait for NG to resolve this. Can submit a support ticket as well which I would do if you haven't already.
