Loosing WIFI (Internet) on single primary SSID

Thanks for providing the screen capture.  Just curious, what happens when you connect to the Primary WiFi SSID?

Does every device fail to get Internet when connected to the Primary WiFi SSID?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

 

What is the size of your home? Sq Ft? 
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Are RBS wireless or ethernet connected to the RBR? 

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  

 

 

timtim1192too wrote:

Brand new system of RBE971 w/ (3) RBE970 satellites all running V9.13.1.2 firmware, but I keep loosing INTERNET on the primary SSID, while the GUEST SSID is connected and working fine.

 

Why? This setup cost a fortune and should be rock solid...

 

timtim1192too wrote:

All the devices on that primary SSID loose connectivity.

Perhaps not helpful to the discussion, but.....  When devices are connected to the Primary WiFi SSID:

• Do they appear in the Attached Devices display with IP addresses?
• Is it possible to communicate with them on the LAN?  (perhaps 'ping' their IP address?)
• How is the Access Control feature set on this router?
  (page 54 of the User Manual)