Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing. Any guidance on what to do or where to go before I return this?

khawe wrote:Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing. Any guidance on what to do or where to go before I return this? Follow the setup guide:https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite You have not mentioned what exactly is not working.

vajim wrote:Ha_Ku_Na wrote:khawe wrote:Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing. Any guidance on what to do or where to go before I return this? Follow the setup guide:https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite You have not mentioned what exactly is not working.he/she has a modem/router combo I believe....Double-NAT is in most cases not an issue. Most routers offer a way to set "static routes".But this requires a configuration on the "other" (non ORBI) router.

vajim wrote:Ha_Ku_Na wrote:Double-NAT is in most cases not an issue. Most routers offer a way to set "static routes". WRONG....this forum is filled with 100's and 100's of folks buying modem/router combos or trying to run a 2nd router with the Orbi. They have no idea how to hook it all up and and end up in here asking the same questions. You are wrong, as I wrote, most actual routers offer a way to set static routes. With this way, you can use the ORBI behind another router in router mode and use all features the ORBI offers. I have two routers and configured the ISP provided router with a static route to the ORBI. ISP -> ISP Router -> ORBI -> wired device 0 -> WIFI devices 1-n -> switch 1 -> wired device1 -> wired device2 -> switch 2 -> wired device3 I also have several switches in different floors of my building.All devices are connected either wired to one of the switches or via WIFI via the ORBI WIFI network.You see, practical experience, not just "reading" ;-)

vajim wrote:WRONG again.....welll I suggest you go public and explain all of this great wisdom you have. Just because you know how to deal with double NAT settings doesn't do a thing for the multitudes coming in here and asking how to fix it. Do yourself a favor a perform a simple search and while you're at it go ask your buddy FURRYe38 for he keeps the double NAT response in his quick copy/paste file. From reading your last incorrect post here, you make it sound there are NO postings in this forum from people with double NAT issues. Do you feel OK..??No wonder if the forum is spammed with all your wrong assumptions.I know my setup and I know what is working because I've tried it.You just spend your time here to spread your "reading" experience.I just feel sorry for the users who ask for help and get confused by your posts. Conclusion: you are a noob and you are destroying the meaning of the user community with your weird posts

I'm willing to help khawe, but only if vajim will no longer post in this thread.

2 Days of trying to connect Orbi - no luck.

29 Replies

FURRYe38
Guru
Apr 07, 2021
What model Orbi do you have?
Try using a wired PC or laptop connected to the router unit and web browser to access orbilogin.com.
- khawe
  Tutor
  Apr 07, 2021
  Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
  
  When I goto OrbiLogin.com I get this message:
  Looks like you’re not connected to your Orbi’s WiFi network. Don’t worry, it happens to the best of us. Try the following steps to get connected: I try all of those steps and nothing works When I goto the App it says it cant join my network - there is no Orbi network to join. So, there is wifi even when the Orbi is connected but its not connecting to the orbi
  - FURRYe38
    Guru
    Apr 07, 2021
    You need to be wired to the RBR with a PC or laptop. Not connected wirelessly.
    What model Orbi do you have?
    
    Try a factory reset on the router unit. Press the reset button for 15 seconds then release. Wait for the top ring LED to pulsate WHITE. The try to connect to 192.168.1.1 or .0.1. Go to the bottom of the page and select manual setup.
Ha_Ku_Na
Luminary
Apr 07, 2021
khawe wrote:
Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing.

Any guidance on what to do or where to go before I return this?

Follow the setup guide:
https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite

You have not mentioned what exactly is not working.
- vajim
  Master
  Apr 07, 2021
  Ha_Ku_Na wrote:
  khawe wrote:
  Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing.
  
  Any guidance on what to do or where to go before I return this?
  
  Follow the setup guide:
  https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
  
  You have not mentioned what exactly is not working.
  he/she has a modem/router combo I believe....
  - Ha_Ku_Na
    Luminary
    Apr 07, 2021
    vajim wrote:
    Ha_Ku_Na wrote:
    khawe wrote:
    Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing.
    
    Any guidance on what to do or where to go before I return this?
    
    Follow the setup guide:
    https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
    
    You have not mentioned what exactly is not working.
    he/she has a modem/router combo I believe....
    Double-NAT is in most cases not an issue. Most routers offer a way to set "static routes".
    But this requires a configuration on the "other" (non ORBI) router.
- Ha_Ku_Na
  Luminary
  Apr 08, 2021
  Ha_Ku_Na wrote:
  khawe wrote:
  Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothing. Power cycle, nothing. New System setup. Nothing.
  
  Any guidance on what to do or where to go before I return this?
  
  Follow the setup guide:
  https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
  
  You have not mentioned what exactly is not working.
  vajim this is post #8. do you see any fight or interruption here ? I guess something went wrong with your life somewhen in the past.
  
  And this was my comment in post #10 regarding double-NAT:
  Double-NAT is in most cases not an issue. Most routers offer a way to set "static routes".
  But this requires a configuration on the "other" (non ORBI) router.
  If you are able to read, I wrote "in most cases" & "most routers offer a way".
  
  And if you reached this line, read also post #12 carefully.
  
  But Iˋm sure you are not able to really read and understand, therefore it is still hard to really help other users here as long you are spamming all the threads here.

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2 Days of trying to connect Orbi - no luck.