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Forum Discussion
Amazon Fire tv stick not showing internet
We just set up our new Orbi system of a router and 2 additional satellites. We are plugging the Orbi router directly into an AT&T modem router 5268AC (which was just not putting out a big enough signal).
We have several devices connected and using the new Orbi network, however when trying to connect our two new Amazon Fire Tv sticks we’re having issues.
The Fire Stick will show that it can connect to the Orbi network, but shows the network is not connected to the internet. We’re not understanding the issue because other devices in the same room are using the internet through the very same network that is shown to be offline.
Is there something in the settings to allow the Fire stick to connect?
At the moment we’re connected and streaming on a fair strength from the AT&T router and feeling like we may have waisted a bunch of money on the Orbi system.
We have several devices connected and using the new Orbi network, however when trying to connect our two new Amazon Fire Tv sticks we’re having issues.
The Fire Stick will show that it can connect to the Orbi network, but shows the network is not connected to the internet. We’re not understanding the issue because other devices in the same room are using the internet through the very same network that is shown to be offline.
Is there something in the settings to allow the Fire stick to connect?
At the moment we’re connected and streaming on a fair strength from the AT&T router and feeling like we may have waisted a bunch of money on the Orbi system.
36 Replies
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopThank you! Option 3 did the trick and was way too easy! Thank you!
By the way, my Orbi RBR40 has 3 satelites and the base/router is in my metal building. The satelites are in the house about 60 feet away and they receive a Very Good signal. I have 3 Fire TV Sticks and they all work wonderfully now!
Thanks for letting us know. Glad it working well for you. Enjoy. :smileywink:
Kedge wrote:Thank you! Option 3 did the trick and was way too easy! Thank you!
By the way, my Orbi RBR40 has 3 satelites and the base/router is in my metal building. The satelites are in the house about 60 feet away and they receive a Very Good signal. I have 3 Fire TV Sticks and they all work wonderfully now!
3rd Option to disable all radios on original modem and setup Orbi Router as AP worked like a charm.
Life saver...
Are the Orbi router and Orbi satellite synced? I had an issue just a couple days ago where they lost sync, so devices connected to the satellite showed as connected but no internet, whereas other devices were connected directly to the router (wirelessly) and had no issues.
You could start out by going to the Orbi config page and looking at attached devices, and making sure the satellite shows up, and that the backhaul connection is listed as "good" for the satellite.
I don't have a Fire Stick, but is it possible to see its configuration somehow? E.g., the network you're conected to, the gateway, IP address, MAC address, etc? In particular, the MAC address of the access point you're connected to? (so you can determine whether you're connected to the Orbi router or satellite). Alternatively, does it show up in the list of attacked devices on the Orbi config page, and, if so, what does it say for the connected Orbi? Is it connected to the Orbi router, or Orbi satellite? You can also log onto the Orbi satellite's config page (figure out the satellite's IP address from the Orbi router's attached devices page, then type that IP address in your browser and use the same logon credentials for the satellite as you do for the router, and then look at the attached devices on the satellite's page and see if the Fire Stick is listed there.
Your Fire Stick being connected to the satellite, and the satellite not being synced with the router, is my best guess as to why the Fire Stick shows as no internet while other devices work fine. Check on that and then report back.
Let us know if you have any progress on this...
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Kristy838383 wrote:
We just set up our new Orbi system of a router and 2 additional satellites. We are plugging the Orbi router directly into an AT&T modem router 5268AC (which was just not putting out a big enough signal).
We have several devices connected and using the new Orbi network, however when trying to connect our two new Amazon Fire Tv sticks we’re having issues.
The Fire Stick will show that it can connect to the Orbi network, but shows the network is not connected to the internet. We’re not understanding the issue because other devices in the same room are using the internet through the very same network that is shown to be offline.
Is there something in the settings to allow the Fire stick to connect?
At the moment we’re connected and streaming on a fair strength from the AT&T router and feeling like we may have waisted a bunch of money on the Orbi system.
FURRYe38 wrote:
Let us know if you have any progress on this...
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Kristy838383 wrote:
We just set up our new Orbi system of a router and 2 additional satellites. We are plugging the Orbi router directly into an AT&T modem router 5268AC (which was just not putting out a big enough signal).
We have several devices connected and using the new Orbi network, however when trying to connect our two new Amazon Fire Tv sticks we’re having issues.
The Fire Stick will show that it can connect to the Orbi network, but shows the network is not connected to the internet. We’re not understanding the issue because other devices in the same room are using the internet through the very same network that is shown to be offline.
Is there something in the settings to allow the Fire stick to connect?
At the moment we’re connected and streaming on a fair strength from the AT&T router and feeling like we may have waisted a bunch of money on the Orbi system.Im having the same issue with this. I will try option three since I cannot put the Pace 5268AC RG in either bridge or DMZ mode.
Im also having dificulty with certain websites asking me to sign in with a password... but I think this might be because of the double firewall being provided by the RG and the Orbi system?
By the way the sattelites are shown connected to the router and the Orbi app shows the Fire Stick as connected. Thanks
The Firestick is still seeing the original router's tables. You need to forget your WiFi Network and re-establish a connection.
Navigate to Settings.Use the Firestick remote to navigate to the Settings menu and select the Network option.
Select Your Network.Locate all networks and press the Menu button for more options. ...
Forget each Network. ...Search and Reconnect to your Orbi WIFI Network.
- Got it! In fact, it was being denied access by Orbi which I found under access control. Everything works well now. Thank you so much for all your help.
