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Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Thx.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQIf you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
23 Replies
PLEASE DO NOT POST MAC Addresses in public forums.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
rayterry wrote:
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Thx.
> [...] the Orbi [...]
Not a model number. Look for "Model" on the product label. Firmware
version? Connected to what?> [...] the INTERNET PORT IP Address shows as 0.0.0.0. [...]
So, it's not connected to your (unspecified) ISP. To what _is_ it
connected?Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Beyond the
basic set-up instructions, look for the LED descriptions and
"Troubleshoot". Indicators on any (unspecified) modem might be
interesting, too.
> PLEASE DO NOT POST MAC Addresses in public forums.Why? Who cares?
rayterry wrote:
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Correct. This is not right. This Orbi is set to ask the ISP for an IP address using the DHCP protocol and has not received one. This is not something the user keys in unless he has paid for a static IP.
Need to check the status of the ISP modem.
Can you connect a computer (PC, Mac, laptop) directly to the modem and verify that it is working correctly?
(We are assuming that this ISP does not require you to enter a user name and password to get connected, which would be a PPPoE setup rather than DHCP.)
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQIf you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
- > Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?
> The Xfinity cable modem is in bridge mode. [...]
You know that how, exactly? Point a web browser at "192.168.100.1",
and see what it says for itself? How did you determine that the problem
is with the router, and not with the modem?What's the WAN/Internet IP address of the RBR40? On its management
web site: ADVANCED > ADVANCED Home : Internet Port : Internet IP Address
rayterry wrote:
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
It is maddening when companies remove the product label from devices. There are generally clues to help decipher the ISP device:
- If the modem has only one ethernet port on the back, it is almost certainly "only a modem" which has only one mode (what we call "bridge" or "passthrough").
- If the modem has four ethernet ports on the back, it is almost certainly a combination modem/router (and maybe even also WiFi).
That makes discovering the mode more difficult. Basically the key is to look at the Orbi public IP address.
If the address is in one of the private IP spaces, the modem is almost certainly in router mode.
(https://en.wikipedia.org/wiki/Private_network )
If the Orbi's IP address is not a private IP address, then the modem has passed the assigned public IP address on to the Orbi.
> [...] the key is to look at the Orbi public IP address. [...]
No, the key is to look at the Orbi _WAN/Internet_ IP address, and
_determine_ whether or not it's a "public IP address". Which can be
done by plugging it into the form at: https://whois.arin.net/> If the Orbi's [WAN/Internet] IP address is not a private IP address,
> [...]... then the "modem" really "is in bridge mode". If it's a private
address, then the "modem" is still a modem+router (not in "bridge"
mode.)
