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Can't get full download speed from wired connection
I've been playing around with this for the last few days.
My issue: I have the 1000 down plan from my cable co. I was renting their modem/router combo which I had the wireless turned off and had it going to my Orbi system. I had my personal pc and my son's pc hardwired directly to the cable modem/router. I would usually get between 900 to 950 down. I never tested the Orbi when I had the cable companys modem/router. A few weeks back I bought the Arris S33 modem so I had to move my pc and my son's to the Orbi since the Arris only has 1 port. I did a speed test from my pc, my wife's laptop and my work laptop and they all get around 300 down hard wired. I changed cables just to make sure that wasn't the issue and still 300 down. Plugged directly into the Arris modem and I got 1050 down. The internal speedtest in the Orbi router software gets 900 down. Today I remembered I still had my nighthawk R7900 router so I got it out and hooked it up to the Arris modem and still getting 300 down from it.
Both the routers and the modem have the latest firmware from the manufacturer. I've also hard reset both routers. I've run out of ideas on what good be causing the issue. It seems to me that a setting in the Arris modem may be the issue but no idea what it could be.
Thanks
15 second press of the reset button and release is all thats needed. Walk thru the setup wizard with a wired PC and web browser. Be sure to not enable Access Controls, Armor, Circle or Traffic Meter. Try a speed test with Ooklas installable speed test app with the wired PC.
17 Replies
Factory reset the orbi.
Then during the install make sure to leave qos, access control, parental controls, and access controls disabled.
After the initial setup, try testing the speeds.
don't use the built in nighthhawk test app but use speedtest over a wired connection.
What firmware version are you on?
And Traffic Meter.
My bad. put access controls twice instead of traffic meter :)
to much typing it out
plemans wrote:Factory reset the orbi.
Then during the install make sure to leave qos, access control, parental controls, and access controls disabled.
After the initial setup, try testing the speeds.
don't use the built in nighthhawk test app but use speedtest over a wired connection.
What firmware version are you on?
Does a factory reset get rid of the prior speedtest numbers? I've done one reset of the Orbi yesterday and everything seemed reset but on the qos screen it still showed the numbers from the last speedtest.
plemans wrote:Factory reset the orbi.
Then during the install make sure to leave qos, access control, parental controls, and access controls disabled.
After the initial setup, try testing the speeds.
don't use the built in nighthhawk test app but use speedtest over a wired connection.
What firmware version are you on?
Firmware is 2.7.2.104
I did another reset on the R7900 and It worked this time. Getting full download speeds from it. Still no luck on the Orbi. I'm wondering if the reset really resets everything. On the R7900 it reverted back to the admin/password login like it had never been setup. With the Orbi a lot of settings are reverted back but it still wants my current login and some things such as the speedtest are still there with the last changes. I held the reset button for 30 or 40 seconds. I read something about a different reset method but several people said that is didn't work on the Orbi.
15 second press of the reset button and release is all thats needed. Walk thru the setup wizard with a wired PC and web browser. Be sure to not enable Access Controls, Armor, Circle or Traffic Meter. Try a speed test with Ooklas installable speed test app with the wired PC.
"I remembered I still had my nighthawk R7900 router so I got it out and hooked it up to the Arris modem and still getting 300 down from it.
Both the routers and the modem have the latest firmware from the manufacturer."
If two different routers are showing same results with this one particular modem, i'd proabably get into a different modem.
FURRYe38 wrote:"I remembered I still had my nighthawk R7900 router so I got it out and hooked it up to the Arris modem and still getting 300 down from it.
Both the routers and the modem have the latest firmware from the manufacturer."
If two different routers are showing same results with this one particular modem, i'd proabably get into a different modem.
I finally got the R7900 to fully reset and now I'm getting 900+ down. I haven't had a chace to try XL25A's suggestion yet. I'm thinking I have the same problem as him since there are some items that are not resetting. I'm not too concerned now since I've got my computer and my son's hardwired into the R7900. I'm also considering upgrading to the RBK753 the next time Costco has them on sale.
Give it a try and let us know. The 50 series IS capable of 900Mpbs on the wire.
