Good morning I need to suspend my 5 ghz WiFi in order to connect some devices to 2.4 . I have seen other threads about “ advanced settings and disabling SSID “ however I can’t seem to do this from the app ? Any direction appreciated .Neil Dickinson

Netgear provides a simple mechanism to accomplish this:Log into the Orbi web interface (http://orbilogin.net)Navigate to the Advanced Tab, Advanced Settings, Wireless SettingsUncheck the box, "Broadcast SSID on 5G"Click "Apply"All devices that are currently connected to the Orbi will remain connected.On the smartphone, go to wireless settings and "forget" the Orbi SSIDSearch for available WiFi networks. Select the Orbi WiFi. Enter the password. and connect.If you are curious about whether the smartphone is actually connected at 2.4G, you have to wait a few minutes, because the "Attached Devices" display takes a while to update.Open the app and set up the 2.4G device.Once the device is connected and working as it should, reverse the steps.Check the "Broadcast" box and click "Apply""Forget" the Orbi WiFi. Search. Enter password. Connect. Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was. ND06 wrote:Good morning I need to suspend my 5 ghz WiFi in order to connect some devices to 2.4 . I have seen other threads about “ advanced settings and disabling SSID “ however I can’t seem to do this from the app ? Any direction appreciated .Neil Dickinson

Um thats for the Orib AX system and those check boxes are to either enable or disable AX mode on either frequency. Those do not disable any 5Ghz signals which do not apply to Orbi AC or AX systems. Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-axThank you.scoboo wrote:It appears that the UI has changed since you posted this recommendation. A user should be able to click the "Basic" tabClick the "Wireless" side tabThen uncheck "Enable 5G" Please see this screenshot:

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax Thank you. cutaway wrote: Thanks for the suggestion. I have the following: RBK753 — Orbi WiFi 6 System AX4200 (1) Orbi Router (RBR750) + (2) Orbi Satellites (RBS750) This stupid MacBook Pro M1 is quirky and there are many complaints on various forums. It switches from the sattelite which is 5 feet away with strong signal to the primary one that is 85 ft. away. I tried various combination of various transmit powers of the primary and satellite. No joy. So I am trying to see if I can force all the devices at home to use 2.4 Ghz including this MacBook Pro M1. (I tried using the sudo CLI to force the MacBook to connect to 2.4 Ghz. No worky. Stupid M1). Anyhow, I don't think turning the 5 Ghz to 25% transmit is going to work because I am only 5 feet away from the satellite and it will hop on to the 5 Ghz.

Non-standard operations procedure. Use the Web UI if documented.

You're right. you can't do it from the app. But if you don't have a pc/laptop/mac to log in and do it, you can still do it from your phone using the browser from the phone.

Disabling 5ghz on Orbi using the app

16 Replies

schumaku
Guru - Experienced User
Sep 09, 2020
Non-standard operations procedure. Use the Web UI if documented.
plemans
Guru - Experienced User
Sep 09, 2020
You're right. you can't do it from the app. But if you don't have a pc/laptop/mac to log in and do it, you can still do it from your phone using the browser from the phone.
Mstrbig
Master
Sep 09, 2020
ND06 wrote:
Good morning I need to suspend my 5 ghz WiFi in order to connect some devices to 2.4 . I have seen other threads about “ advanced settings and disabling SSID “ however I can’t seem to do this from the app ? Any direction appreciated .

Neil Dickinson
Why do you have to suspend 5Ghz in order to connect 2.4Ghz devices? Or is you have devices that support both 2.4Ghz and 5Ghz and want to connect 2.4Ghz? If so whhy would you want to connect a device that supports 5Ghz, to 2.4Ghz?
- ND06
  Aspirant
  Sep 10, 2020
  My wireless alarm platform doesn’t recognise my router . I have seen a previous post here recommending suspending the 5ghz band to allow it to connect
  - FURRYe38
    Guru - Experienced User
    Sep 10, 2020
    Try the afore mentioned process to see if this helps. Make contact with the mfr of this security product for additional help and information.
    ND06 wrote:
    My wireless alarm platform doesn’t recognise my router . I have seen a previous post here recommending suspending the 5ghz band to allow it to connect
FURRYe38
Guru - Experienced User
Sep 09, 2020
Netgear provides a simple mechanism to accomplish this:
Log into the Orbi web interface (http://orbilogin.net)
Navigate to the Advanced Tab, Advanced Settings, Wireless Settings
Uncheck the box, "Broadcast SSID on 5G"
Click "Apply"
All devices that are currently connected to the Orbi will remain connected.
On the smartphone, go to wireless settings and "forget" the Orbi SSID
Search for available WiFi networks. Select the Orbi WiFi. Enter the password. and connect.
If you are curious about whether the smartphone is actually connected at 2.4G, you have to wait a few minutes, because the "Attached Devices" display takes a while to update.
Open the app and set up the 2.4G device.
Once the device is connected and working as it should, reverse the steps.
Check the "Broadcast" box and click "Apply"
"Forget" the Orbi WiFi. Search. Enter password. Connect.

Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
ND06 wrote:
Good morning I need to suspend my 5 ghz WiFi in order to connect some devices to 2.4 . I have seen other threads about “ advanced settings and disabling SSID “ however I can’t seem to do this from the app ? Any direction appreciated .

Neil Dickinson
- scoboo
  Guide
  Mar 07, 2021
  It appears that the UI has changed since you posted this recommendation.
  
  A user should be able to click the "Basic" tab
  Click the "Wireless" side tab
  Then uncheck "Enable 5G"
  
  Please see this screenshot:
  - CrimpOn
    Guru - Experienced User
    Mar 07, 2021
    Inline images do not appear until approved by a forum moderator.
    Images "attached" using the Browse button in the lower left are available immediately.
    (and, no, I have no clue why the forum thinks JPG and PDF images are so dangerous.)
- cutaway
  Aspirant
  Aug 18, 2021
  My Orbi web admin UI does not have "Uncheck the box, "Broadcast SSID on 5G". Here is my configuration. My MacBook M1 which is known to have Wifi card issue. I am trying to just use 2.4Ghz to troubleshoot. But, the MacBook is till connected to 5Ghz.
  
  No option to turn off 5Ghz
  - FURRYe38
    Guru - Experienced User
    Aug 18, 2021
    Try turning down the power on the 5Ghz radio and see if the Mac Book will connect to the 2.4Ghz set at 100%.
    
    What model Orbi do you have? 50 series?
    
    What FW version is loaded?
    
    You might use a external wifi bridge client device that you can connect a ethernet cable from the Mac Book to the wireless client in bridge mode too.
    
    cutaway wrote:
    
    My Orbi web admin UI does not have "Uncheck the box, "Broadcast SSID on 5G". Here is my configuration. My MacBook M1 which is known to have Wifi card issue. I am trying to just use 2.4Ghz to troubleshoot. But, the MacBook is till connected to 5Ghz.
    
    No option to turn off 5Ghz

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Disabling 5ghz on Orbi using the app