Hi guys, hoping someone can help. I have my orbi router set up as an AP and I initially connected two satellites to it wirelessly. Later I connected them both with ethernet cables. I have however the following strange characterisicts. 1. I can only access the router via the mobile app if I am connected to the router wirelessly and not one of the satellites. 2. When I do access the app, it only shows one Satellite connected (although both seem to work) 3. When I access the web interface of the router I can see both Satellites connected but the connection type is 5G. The Backhaul has the status "Good". I would have imagined that the connection type would be Wired. 4. When in the web interface and I check the fireware status the satellites is "Waiting for connection" suggesting there is connection issues. Any ideas?

There is a switch in between but I've tried multiple swithches and get the very same results. The switch you refer to is a managed switch which has energy saving functions... Here is spec sheet. https://www.netgear.com/business/products/switches/web-managed/JGS524Ev2.aspx#tab-techspecs if this is between the router and the satellite, it is probably the source of your challenge. Is there any way to eliminate the switch in between the router and satellite and direct wire the two -- even if for only a test?

What FW is currently loaded? Where you seeing this same behavior before changing to wired connections with the satellites? What is the Mfr and model# of the ethernet switch if one is in the configuration. Try disabling the following and see:Daisy Chain

greenwell01 wrote: ......... 3. When I access the web interface of the router I can see both Satellites connected but the connection type is 5G. The Backhaul has the status "Good". I would have imagined that the connection type would be Wired. ........ It looks to me that you don't have a proper Ethernet connection between the Router and the Satellites. Are you sure that the cables are good? Any switches in betwwen that can block the connectivity?

Hi, thanks for getting back to me. The loaded Orbi FW version is : V2.2.1.210 I didnt test the wireless setup in the same way as the locations and building wont allow a wireless connection at that distance. I could try if they are all in the same room but I guess that would be defeating the purpose. I have a netgear JGS524E switch to which both the router and satellites are connected. I have also deactivated Daisy Chaining but has made no difference to the issues. Thanks

Hi, thanks for getting back to me. The cables are good. I just recently had them checked and there were no issues found. There is a switch in between but I've tried multiple swithches and get the very same results. The strange thing is that I know the satellites are working. I am connected to the lan port of one of the satellites right now and it works fine. Also when connected wirelessly to a satellite I have internet access but I have the symptons I mentioned before. Does the connection type show "Wired" on your system?

Ethernet Backhaul issues | NETGEAR Communities

16 Replies

FURRYe38
Guru
Feb 21, 2019
What FW is currently loaded?

Where you seeing this same behavior before changing to wired connections with the satellites?

What is the Mfr and model# of the ethernet switch if one is in the configuration.

Try disabling the following and see:
Daisy Chain
- greenwell01
  Aspirant
  Feb 22, 2019
  Hi,
  
  thanks for getting back to me.
  
  The loaded Orbi FW version is : V2.2.1.210
  
  I didnt test the wireless setup in the same way as the locations and building wont allow a wireless connection at that distance. I could try if they are all in the same room but I guess that would be defeating the purpose.
  
  I have a netgear JGS524E switch to which both the router and satellites are connected.
  
  I have also deactivated Daisy Chaining but has made no difference to the issues.
  
  Thanks
ekhalil
Master
Feb 21, 2019
greenwell01 wrote:

.........

3. When I access the web interface of the router I can see both Satellites connected but the connection type is 5G. The Backhaul has the status "Good". I would have imagined that the connection type would be Wired.

........

It looks to me that you don't have a proper Ethernet connection between the Router and the Satellites. Are you sure that the cables are good? Any switches in betwwen that can block the connectivity?
- greenwell01
  Aspirant
  Feb 22, 2019
  Hi,
  
  thanks for getting back to me.
  
  The cables are good. I just recently had them checked and there were no issues found.
  
  There is a switch in between but I've tried multiple swithches and get the very same results.
  
  The strange thing is that I know the satellites are working. I am connected to the lan port of one of the satellites right now and it works fine. Also when connected wirelessly to a satellite I have internet access but I have the symptons I mentioned before.
  
  Does the connection type show "Wired" on your system?
  - ekhalil
    Master
    Feb 22, 2019
    Yes, the connection type shows “Wired” in my system.
    Please try to temporarily connect the nodes with a direct cable and see if the connection type will change to “Wired”. The system should recognize the correct connection type before you can get full performance from the system.
    Please troubleshoot the connectivity issues.
FURRYe38
Guru
Feb 24, 2019
Ok, was checking. Any un managed, non green ethernet switch shouldn't implede how satellites are reported though. Also could be a lan cable as well thats not to spec.

You might give the beta FW a try as well.

Good Luck.

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Ethernet Backhaul issues