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Forum Discussion
Firmware 2.7.3.22, a poll
So I have an RBR40 with two RBS20 satellites and the 2.7.3.22 firmware just showed up in the app as an update. I’m currently on 2.6.2.104.
I’ve seen some threads here with bricked main routers and other issues. I was wondering if I could get an informal poll on people’s results here. If you’ve updated to 2.7.3.22, could you post your result here? I’m a little wigged out. We’ve been dealing with major internet problems for months now and just had a solid week or so of no issues after finally switching ISPs. So I don’t want to break the Orbi. But I do like to stay on top of security updates.
So, what are you experiences?
I’ve seen some threads here with bricked main routers and other issues. I was wondering if I could get an informal poll on people’s results here. If you’ve updated to 2.7.3.22, could you post your result here? I’m a little wigged out. We’ve been dealing with major internet problems for months now and just had a solid week or so of no issues after finally switching ISPs. So I don’t want to break the Orbi. But I do like to stay on top of security updates.
So, what are you experiences?
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I recommend if your system is working. Keep what is currently loaded on it.
Don't do it. Seems like at least every other update causes me issues that are seemingly random. Right now, the network drops internet connection but still broadcasts network and connections appear to be ok. Already spent a week on it without issues. Last time it took me four months to solve a similar problems. Netgear!!!!!?????!!!!!!!
What is that saying? "Fools rush in where angels fear to tread."
If the system is working well, I would feel no urgency to mess with it.
But, do not be surprised when one day the firmware is updated by Netgear. Unless you look at the Orbi management interface every day, it may be some time before you realize this happened. Or... as some have posted, it will become all too apparent.
I have the same problem.
JCR-PDX wrote:Don't do it. Seems like at least every other update causes me issues that are seemingly random. Right now, the network drops internet connection but still broadcasts network and connections appear to be ok. Already spent a week on it without issues. Last time it took me four months to solve a similar problems. Netgear!!!!!?????!!!!!!!
Seems Ok on RBK50 installations in 2 households (one with 2 satellies, the other with 1 satellite).
Both households are using wireless backhauls.
For what it's worth (knock on wood) my system has been running for a week now on 2.7.3.22 with no issues. I have an RBR50, RBS50, and RBS50Y. I upgraded each satellite manually, waited for them to fully reboot, then upgraded the router. I was a little worried because the last manual upgrade I did caused some issues on the router where the login web page would not load, but I was able to complete the update using the app. No issues at all with the upgrade process this time.
Did you reboot these devices or power them OFF then back ON after the update or just continue to use the system as is?
pdeethardt wrote:
For what it's worth (knock on wood) my system has been running for a week now on 2.7.3.22 with no issues. I have an RBR50, RBS50, and RBS50Y. I upgraded each satellite manually, waited for them to fully reboot, then upgraded the router. I was a little worried because the last manual upgrade I did caused some issues on the router where the login web page would not load, but I was able to complete the update using the app. No issues at all with the upgrade process this time.
Just continued to use the system as-is. I haven't down the full power down with any of the updates I've applied so far, and I haven't noticed any issues.
FURRYe38 wrote:Did you reboot these devices or power them OFF then back ON after the update or just continue to use the system as is?
I should add a disclaimer that I am having some issues with my RBS50Y rebooting, but that was happening prior to the firmware upgrade. I think it's a power issue possibly, but I'm still troubleshooting. The RBS50Y is a recent addtion to my system. The RBR50 and RBS50 have been in operation for about a year now.
- Yes I have the same issue rebooting
Let us know what you find out.
I presume the FW is on the RSBY is up to date?
Might factory reset the RBSY and setup from scratch...
pdeethardt wrote:
I should add a disclaimer that I am having some issues with my RBS50Y rebooting, but that was happening prior to the firmware upgrade. I think it's a power issue possibly, but I'm still troubleshooting. The RBS50Y is a recent addtion to my system. The RBR50 and RBS50 have been in operation for about a year now.
Yeah, the RBS50Y is running 2.7.3.22 as well. That's one of the reasons I eventually decided to upgrade, so all components were running the same firmware version. I have a couple of things to try before doing a factory reset, so I'll see how those go first.
FURRYe38 wrote:Let us know what you find out.
I presume the FW is on the RSBY is up to date?
Might factory reset the RBSY and setup from scratch...
- The update bricked my router.
This has happened before, and I have managed to recover through TFTP, but not this time. My RBR50 now appears to be truly FUBAR.- I woke up one day and had 2.7.3.22 auto installed on my RBR50 and one RBS50. This was a few weeks ago and I haven’t had any problems. All my settings look the same too.
I thought it did mine too (RBR40). But after being persistent, doing a 7 second reset, 30-30-30 second on off on reset, and then powered off then on again (without reset), it eventually booted back up. But weird thing is that it didn't update to 2.7.3.22 it stayed on 2.6.2.104. Maybe that's a good thing.
HTWingNut wrote:
I thought it did mine too (RBR40). But after being persistent, doing a 7 second reset, 30-30-30 second on off on reset, and then powered off then on again (without reset), it eventually booted back up. But weird thing is that it didn't update to 2.7.3.22 it stayed on 2.6.2.104. Maybe that's a good thing.
- I found my way to these forums after 2 years because of the 2.7.3.22 firmware.
I'd tell you not to do it. This is the first firmware update where I've had major issues.
My upload speeds dropped to 1 mb, one of my 2 satellites keeps dropping off and reconnecting randomly. After the updated I had about 10 duplicate IP addresses creating conflicts . Devices wouldn't just auto reconnect. On many of them had to forget the network and readd it. And now 50% of my devices in the Orbi app and web based router management tools show offline or not even connected when they actually are connected.
This sucks.
My understanding is that I have perform a factory reset, but that seems like a pain in the butt especially if I have to re-enter the SSID and password for 70 devices and reconfigure the router from scratch.
It's like Netgear didn't test this firmware out at all. It's bad. Really bad. But maybe it's just me.
Yosmany21 wrote:
My understanding is that I have perform a factory reset, but that seems like a pain in the butt especially if I have to re-enter the SSID and password for 70 devices and reconfigure the router from scratch.Sory you made a beginner mistake. Every time I insall a new WiFi router or Factory Reset the one I'm using now, I put in exactly the same SSID/password . That way, all my devices reconnect automatically. And, if I decide to "go back" to the old WiFi router, it is a simple swap and the devices reconnect again.
Also, when I want to change the Password Recovery security questions, I am required to enter the old password and then new password (two times). I just use the same password for old and new.
- If I factory reset the router do I have to factory reset the satellites? Is there a Best practice to follow when doing a reset of your system with two satellites?
- I don’t know who posted the below message but it’s like I wrote it myself. I am dying every day with all the issues that I am experiencing since I am upgraded to 2.7.3.22.
This is the first time in my life that I am posting anything in any forums, that’s how frustrated and desperate I am for a solution. No, I don’t intend to buy the latest and the greatest from Netgear to solve the problem.
I have an RBR40, no ISP router, with 3 satellites, I am experiencing the same issues described below and what’s worst I don’t know what the solution is. I can’t contact support. have tried everything possible, I have downgraded twice to the previous version and twice it had auto-updated. There is no freaking way to turn-off auto update. I hope someone from Netgear support monitors this forum and acts on this because it’s a horrible horrible experience.
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I found my way to these forums after 2 years because of the 2.7.3.22 firmware.
I'd tell you not to do it. This is the first firmware update where I've had major issues.
My upload speeds dropped to 1 mb, one of my 2 satellites keeps dropping off and reconnecting randomly. After the updated I had about 10 duplicate IP addresses creating conflicts . Devices wouldn't just auto reconnect. On many of them had to forget the network and readd it. And now 50% of my devices in the Orbi app and web based router management tools show offline or not even connected when they actually are connected.
This sucks.
My understanding is that I have perform a factory reset, but that seems like a pain in the butt especially if I have to re-enter the SSID and password for 70 devices and reconfigure the router from scratch.
It's like Netgear didn't test this firmware out at all. It's bad. Really bad. But maybe it's just me.
abacka_08 wrote:
My understanding is that I have perform a factory reset, but that seems like a pain in the butt especially if I have to re-enter the SSID and password for 70 devices and reconfigure the router from scratch.This is incorrect. A Factory Reset erases all user configurations. But, during the setup, simply set the SSID/password to what it was before the reset and all of those 70 devices will immediately connect.
Since I have done a huge amount of 'tinkering' with my Orbi, the process I follow is to:
- Save a copy of the configuration to my PC (Mac, laptop, whatever).
This is found on the Orbi web interface (http://orbilogin.net), on the Advanced Tab, Administration Menu, Backup Settings. - Perform the Factory Reset.
- Connect to the router again, and it will begin the setup process.
- Enter the bare minimum of information until you get to a page that offers the option to "Load a saved configuration."
- Doing this will restore all user settings, including the previous SSID/password.
- The router will reboot and everything will reconnecct.
- Takes about 15 minutes
I am at a loss to explain how some customers experience nine kinds of hell with firmware V2.7.3.22 whereas my Orbi has been on this firmware since Sept 22 and works the same as always.
- Save a copy of the configuration to my PC (Mac, laptop, whatever).
I've had the Orbi Mesh for over a year and had issues from day one. TERRIBLE support from Netgear. Many were solved but multiple problems remain:
- Access control randomly blocks machines. One day it blocked EVERY DEVICE. I couldn't access the admin control panel nor use the Orbi App on my phone. NG Said the only solution was a full facdtory reset of all devices
- If users are connected to the Orbi Voice - they cannot access internet. If they connect to the main router or the other satellite then they are fine. So I disconnect the Orbi Voice.
- Post factory reset of all devices, and upgrade of firmware as directed by NG support, Only the RBS40 can connect. The light ring on the RBS40V goes from white to blue to extremely fast flashing white.
- When the RBS40V is plugged via Ethernet access control blocks my desktop computer which is also connected via ethernet.
Topology:
CM1200 -> Wired to RBR50->Wired Backhaul to GS108
GS108 Wired to RBS40V
GS108 Wired to RBS40
GS108 Wired to All LAN devices
I recommend you post in the Orbi with Voice forum since you seem to have problems surrounding the RBS40v:
https://community.netgear.com/t5/Orbi-Voice-WiFi-Meets-HiFI/bd-p/en-home-orbi-voice
jkevincook wrote:
I've had the Orbi Mesh for over a year and had issues from day one. TERRIBLE support from Netgear. Many were solved but multiple problems remain:
- Access control randomly blocks machines. One day it blocked EVERY DEVICE. I couldn't access the admin control panel nor use the Orbi App on my phone. NG Said the only solution was a full facdtory reset of all devices
- If users are connected to the Orbi Voice - they cannot access internet. If they connect to the main router or the other satellite then they are fine. So I disconnect the Orbi Voice.
- Post factory reset of all devices, and upgrade of firmware as directed by NG support, Only the RBS40 can connect. The light ring on the RBS40V goes from white to blue to extremely fast flashing white.
- When the RBS40V is plugged via Ethernet access control blocks my desktop computer which is also connected via ethernet.
Topology:
CM1200 -> Wired to RBR50->Wired Backhaul to GS108
GS108 Wired to RBS40V
GS108 Wired to RBS40
GS108 Wired to All LAN devices
I've been reading a lot lately about various security vulnerabilities on Netgear devices, so I thought it might be time to update my RBR50 and RBS50, since it's been over a year since I've updated them. But lo and behold, some sneaky elf has updated them both for me! On the one hand, I'm happy that it went so smoothly that I didn't even notice. But on the other hand, I don't appreciate Netgear performing an update that could have potentially knocked my home (and now my business) offline! And without even a heads up that they're going to be doing so!
If critical security vulnerabilites have to be fixed, at least let us know so we can be prepared if something goes sideways. Pulling stunts like this behind our backs just reinforces the belief that Netgear really cares very little for their customers.
