I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."

What Firmware is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.Any Wifi Neighbors near by? If so, how many?Try a factory reset and setup from scratch on the RBS and RBR...Let us know how it goes. Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).fixmacs wrote:I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."

fixmacs wrote:I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor." Please make a wifi scan and see which channel the backhaul is currently using. In a wifi scan you will see your wifi network and the used channels and also you will see the backhaul channels as "hidden" networks with no SSID. It can be that the channel used by Orbi is being used by your neighbours or has radar interference.Please follow the following procedure to forget the current backhaul link and create a new one:Switch off the SatelliteGo to Attached Devices in the web GUI and click on the "Disconnect" button beside the Satellite in questionsTurn on the Satellite and use a paper clip to factory reset the SatelliteWhen the Satellite is up after factory reset, press the Sync button on the Satellite and then on the RouterWhen the Satellite is added it should behave correctly.

Any progress on this? fixmacs wrote:I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."

How do I perform a wifi scan? I don't see such a tool in the Netgear Orbi utility. I cannot find the channel information for any Orbi device, satellite, or connected device.

No luck. I performed a factory reset of both the Orbi base station and the satellite. The connection begins as GOOD, then after five minutes or so it switches to POOR. Everything was working perfectly until the firmware update.

Firmware update connection now poor

20 Replies

FURRYe38
Guru - Experienced User
Aug 16, 2019
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?

Try a factory reset and setup from scratch on the RBS and RBR...Let us know how it goes.

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
fixmacs wrote:
I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."
- fixmacs
  Guide
  Aug 21, 2019
  No luck. I performed a factory reset of both the Orbi base station and the satellite. The connection begins as GOOD, then after five minutes or so it switches to POOR.
  
  Everything was working perfectly until the firmware update.
  - ekhalil
    Master
    Aug 22, 2019
    fixmacs wrote:
    No luck. I performed a factory reset of both the Orbi base station and the satellite. The connection begins as GOOD, then after five minutes or so it switches to POOR.
    
    Everything was working perfectly until the firmware update.
    You should NOT factory reset the Router for this purpose. Only the Satellite and strictly following the steps explained in this post: https://community.netgear.com/t5/Orbi/Firmware-update-connection-now-poor/m-p/1788574/highlight/true#M68351
ekhalil
Master
Aug 16, 2019
fixmacs wrote:
I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."

Please make a wifi scan and see which channel the backhaul is currently using. In a wifi scan you will see your wifi network and the used channels and also you will see the backhaul channels as "hidden" networks with no SSID. It can be that the channel used by Orbi is being used by your neighbours or has radar interference.
Please follow the following procedure to forget the current backhaul link and create a new one:
Switch off the Satellite
Go to Attached Devices in the web GUI and click on the "Disconnect" button beside the Satellite in questions
Turn on the Satellite and use a paper clip to factory reset the Satellite
When the Satellite is up after factory reset, press the Sync button on the Satellite and then on the Router
When the Satellite is added it should behave correctly.
- fixmacs
  Guide
  Aug 21, 2019
  How do I perform a wifi scan? I don't see such a tool in the Netgear Orbi utility. I cannot find the channel information for any Orbi device, satellite, or connected device.
FURRYe38
Guru - Experienced User
Aug 17, 2019
Any progress on this?
fixmacs wrote:
I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Still "Poor."
- fixmacs
  Guide
  Aug 21, 2019
  No luck. None.
  - FURRYe38
    Guru - Experienced User
    Aug 21, 2019
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
    Any Wifi Neighbors near by? If so, how many?
    
    Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    
    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Retired_Member
Aug 21, 2019
fixmacs wrote:
I updated the firmware on the Orbi router and satellitte today.

Why?

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Firmware update connection now poor