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GS116 bring all Orbi network internet down
I have an Orbi network with two satallites, which have been in place for two years. I have a Spectrum business cable modem, installed about 3 months ago. I purchased 2 GS116 v2 ProSafe 16 port gigabit switches. When I plug the GS116 into my orbi, all other Orbi internet access ceases. When I unplug it, internet access is restored. Devices plugged into the GS116 show valid ip and DNS address, and I can see them on the Orbi app. Those same devices, however, also have no internet access. I've also tried plugging the GS116 directly into the Spectrum modem with the same results. All Oribi internet access ceases, and the devices plugged into the GS116 still have no internet access. I've also tried changing out cables with no difference.
Okay. I'll try to connect the switch with nothing plugged in to it, and see what that does.
29 Replies
I opened a case with Netgear yesterday, but I've not heard back from them yet.
If you have tried both with Orbi and with the ISP modem with this switch, I would presume these switches are faulty or have Green Ethernet features which are not compatible with Orbi systems. These are also managed switch which can be problematic. Besure to disable all IGMP protocols and any green ethernet features on these switches to see if this might help.
If not, find some non managed, non green ethernet switches.
Configuration should be like this:
ISP modem>RBR>swtich
The box says they are unmanaged.
Oops darn search got extra charater. You are right they are unmanaged:
https://www.netgear.com/support/product/GS116v2.aspx
However I do see Green Ethernet:
IEEE 802.3az (Energy Efficient Ethernet)
https://www.netgear.com/images/datasheet/switches/GS105v5_GS108v4_GS116v2.pdf
Seen others have this issue as well with Orbi systems:
https://community.netgear.com/t5/Orbi/switching-requirements-for-ethernet-backhaul/m-p/1653718/highlight/true#M43817
https://community.netgear.com/t5/Orbi/Ready-to-chuck-this-system-through-the-window/m-p/1658470/highlight/false#M44394
https://community.netgear.com/t5/Orbi/Orbi-AC3000-with-Cisco-SG112-24-Switch/m-p/1700690/highlight/true#M51879
https://community.netgear.com/t5/Orbi/Orbi-Netgear-GS908E-100PES-Backhaul-Connection/m-p/1784425/highlight/false#M67633
https://community.netgear.com/t5/Orbi-AX/RBR850-Access-Point-wired-backhaul-amp-security-issues/m-p/1868322/highlight/true#M1498
Would help to identify the Spectrum modem by brand & model number. These switches come with Netgear's usual 90 days of "complimentary support". There is a link on the product registration page to Support.
Just in general, if the Orbi is in router mode (the default) and the Sprectrum device is also a router (which it probably is if there is an open ethernet port for the switch in addition to the Orbi), plugging a switch directly into the Spectrum modem will cause issues with local networking. On the other hand, if the Spectrum has only a single ethernet port and the Orbi was unplugged to connect the switch, then none of the devices on the switch should get an IP address.
It's a Spectrum 802.11ac Wave 2 Router model RAC2V1K.
I did misspeak. I forgot that when Spectrum updated my equipment, they installed a separate cable modem and router. Sorry. My Orbi is configured as an access point. I tried plugging into both the Orbi and router, but not the cable modem. I'm trying that now.
