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Forum Discussion

vegascaptain's avatar
vegascaptain
Tutor
May 29, 2017

IOS connection problem

I've had my Orbi RBK50 since January. I have had connectivity problems like the rest of you with my IOS iPad  and iPhone devices. I have the latest firmware (V1.10.1.2), but the problem keeps getting worse.

 

No!!!, I don't want to use the Orbi as an AP with my old router, I just want it to work like it is supposed to! Netgear has not been of any help. Have they helped you???

 

Suggestions???

connection
connection problem
connectivity
Dropped Connection
iOS
orbi ios
Troubleshooting

4 Replies

  • JLG1965's avatar
    JLG1965
    Guide
    May 30, 2017

    I am having issues with  two Gen 4 Apple TVs dropping network connectivity. It started yesterday. I purchesed the ORBI system about a month ago and everything worked well until yesteraday. Did Apple or Orbi release a software upgrade yesterday that mucked things up? 

    • Markkram's avatar
      Markkram
      Guide
      May 30, 2017

      Yes they did. Recent firmware update is a fail. iPad not connecting to rbk30 satelite. They are to advise me when a solution is available.....

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        May 31, 2017

        Hello Markkram

         

        We currently have a beta firmware that addresses disconnect issues if you would like to test this send me a PM with your name, email, and phone number and our support team will contact you. Also what devices are you having issues with?

         

        DarrenM

  • gmjones38's avatar
    gmjones38
    Aspirant
    May 31, 2017

    I got my Orbo a week ago to replace a set of Apple Express routers. I am experiencing the same issues with dropping connections. It got so bad, I had to reconnect one of my airport express units in order to stream from my ipad. Whenever, I would stream something it would work for a while, then the connection would drop.

     

    I would be interested in testing the beta software if that helps solve this problem. I have a very large house 6000+ with the base and 2 satellites which all seem to have good connections with each other.

     

    Greg