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smojsak's avatar
smojsak
Aspirant
Dec 29, 2018

LED ring solid white

Hi. 

 

I have a solid white light on my Orbi router but my satellites are with solid blue or red then blue. 

I saw some people are having the same issues and said to download new firmware but when I go to the recommended pages to do this there is no download. 

 

I am not a tech person but I need this to work asap. Can anyone help?

Troubleshooting

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 29, 2018

    What FW is currently loaded?

     

    Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

     

    For RBR50 model routers you can find FW here:

    https://www.netgear.com/support/product/RBR50.aspx

    Try a Manual FW load:
    https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416

  • ekhalil's avatar
    ekhalil
    Master
    Dec 29, 2018
    smojsak wrote:

    Hi. 

     

    I have a solid white light on my Orbi router but my satellites are with solid blue or red then blue. 

     

    ......

    If the Satellites have blue rings then you should be fine. What problems do you see in your network? Can you see your wifi networks and have internet access?

    • smojsak's avatar
      smojsak
      Aspirant
      Dec 29, 2018

      Hi

       

      One of the satellites is now moving from blue to red and then to no colour and stays with no colour for most of the time. 

      I can see a Orbi network (full signal) to join but I tried now on my laptop it states "Can't join this network"

      Any ideas? I am tempted to just send the whole thing back and order a new one or different one entirely.

      • ekhalil's avatar
        ekhalil
        Master
        Dec 29, 2018
        smojsak wrote:

        Hi

         

        One of the satellites is now moving from blue to red and then to no colour and stays with no colour for most of the time. 

        I can see a Orbi network (full signal) to join but I tried now on my laptop it states "Can't join this network"

        Any ideas? I am tempted to just send the whole thing back and order a new one or different one entirely.

        - Are you able to login to the Orbi GUI (orbilogin.com)?

        - What ISP modem/router are you sung and is it just a modem or is it a router?

        - Pleas make sure first that the Router is up and running and you can login to the router, then get the satellites up one by one.