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Forum Discussion
JBick
Sep 07, 2025Aspirant
Occassional Internet Loss - RBR20
I am trying to track down a nuisance connectivity issue. I occasionally encounter loss of connection for typically a few seconds (1 - 20 seconds). Normally this wouldn't be an issue, however it's a pain when I'm connected to my work through a VPN and it drops upon a slight loss in internet.
My computer is connected wirelessly to the RBR20 router. I've got two wireless satellites and one hardwired satellite.
I show that there are about 20 different devices connected to the orbi system. Most are minor devices (Ring doorbell cameras, etc.). I don't have any complaint about speed (ATT fiber - 300MB).
I contacted ATT and they said that there hasn't been any connection issue to their smarthub in a couple of months and supposedly they see on a second by second basis.
ATT suggested that I reach out to Mesh community as they don't see a problem on their side.
I downloaded an Internet Connection Monitor extension in Chrome, i've attached the log to this post.
I am unsure if the connectivity is a concern without being connected to the VPN as I probably wouldn't recognize the loss of connection for a few seconds depending on what I was doing. I do occasionally run into loss of internet on smart TV's so I'm assuming that the random connection is routinely occurring.
NOTE - this log would only be valid when I have my work computer connected to home network, so I'd guess that the connection concern is a whole lot worse than I am showing.
Any suggestions on what to look for or settings to change? The connection shows full strength.
Example of connection log pasted here:
2 Replies
- FURRYe38Guru - Experienced User
Is this log from the ISP Modem or something you haveing running on a PC connected to the RBR?
Does the RBR top ring LED turn PINK when this happens?
Is the PC wireless or ethernet connected to the RBR?
Brand and model# of wireless or ethernet adapter installed in PC.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 UTP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026 - plemansGuru - Experienced User
ATT tends to use gateway devices that are modem/router combo devices. It causes a double nat. Check into fixing that first.
Then, power off the satellites and see if the drops happen if the computer is directly connected to the RBR and not the satellites. If it stays solid, it could be a satellite or backhaul issue.