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Forum Discussion
Orbi - Internet Connection Issue with Metronet
I’m suddenly having issues with my Orbi RBR20 connecting to the internet and putting out a WiFi signal. I’ve done power cycles, hard resets, firmware downgrades, nothing appears to be working. Current stats are attached.
Thanks for your help
10 Replies
kgsmethers wrote:I’m suddenly having issues with my Orbi RBR20 connecting to the internet and putting out a WiFi signal. I’ve done power cycles, hard resets, firmware downgrades, nothing appears to be working. Current stats are attached.
Thanks for your helpsuddenly???
has it ever worked.....how long have you had your Orbi?
Firmware.....did you manually update it recently?
- Retired_Member
Yes, Power went out last night and then this morning it stopped working. It's been up and running for a few months and I've never had a single issue. I never did an manual update until today when I tried downgrading in firmare (per metronet's suggestion) to see if that would help. All FW updates have been automatic.
kgsmethers wrote:
Retired_Member
Yes, Power went out last night and then this morning it stopped working. It's been up and running for a few months and I've never had a single issue. I never did an manual update until today when I tried downgrading in firmare (per metronet's suggestion) to see if that would help. All FW updates have been automatic. When power comes back on that can cause a surge
when you say automatic updates you mean no action on your part?....no clicking?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
kgsmethers wrote:I’m suddenly having issues with my Orbi RBR20 connecting to the internet and putting out a WiFi signal. I’ve done power cycles, hard resets, firmware downgrades, nothing appears to be working. Current stats are attached.
Thanks for your helpFURRYe38 it is the Nokia G-010G-A ONT
kgsmethers wrote:I’m suddenly having issues with my Orbi RBR20 connecting to the internet and putting out a WiFi signal. I’ve done power cycles, hard resets, firmware downgrades, nothing appears to be working.
One change that is often recommended is to use one of the public DNS servers rather than the ISP DNS service, such as 1.1.1.1 or 8.8.8.8
This can be done on the Orbi web interface, the "Internet" menu item.
Would you by chance have activated Armor or Disney Circle?
So are both wired and wireless connections not working?
What exactly are you experiencing when your connected to the Orbi?What devices do you have connected?
Does connecting a wired PC or laptop directly to the ONT work?
- FURRYe38
It appears that just wireless connections are not working. If I plug laptop directly into the ONT it works fine. When connected to the Orbi via WiFi Nothing will loaf and iPhone is saying “no internet connection” in WiFi settings. Then that pop up will go away and it’ll appear to be connected but nothing will load.
On the Orbi mobile app it says that the status is online and will let me do a speed test, but that connection doesn’t push across to any other apps.So wired thru the RBR works aswell?
Do you have RBS connected or just the RBR alone?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router.
