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Forum Discussion
Orbi - No wired or wireless
I have a Orbi RBR40 with 2 sattelites. It's been working fine since it was purchased around December of this year.
Late last night all internet connections stopped, it's not the first time this happened, so I was thinking it's an easy fix to reboot over the andriod app. Rebooted, and waited a few mins, the wireless came up for a min then disappeared.
Since then I haven't gotten anything to work over a wire or wireless connection. I get power, but never any other lights. Using the reset button (holding for 7+seconds while powered) doesn't seem to do anything.
13 Replies
I am having the same problem. Also, phone and tablet give messages that it cannot connect because sites unsecure.
I know it's not my ISP, for two reasons
1) I get nothing from my orbi, no ip address, no connection light when hard wired, it doesnt broadcast any SSID
2) plugging in another older router works normally
I can't check the firmware version right now as I can't get connected, but I generally keep it up to date with the released versions. I haven't updated since around January?
My ISP is Time Warner and I'm using a Motorola sbg6580
I cannot check the firmware, but I purchased this at the end of February, and had Best Buy install it. It was updated at that time. Using a Motorola Surfboard that is equipped for DCIS because when Comcast is running, it runs at about 175 download speed.
I called the support team and they had me unjoin and rejoin the network on my phone and iPad
It works fine now. I knew I had internet because I have two hardwired computers.
Hope this helped,
vivdot
What FW are you using on the Orbi system?
What is the Mfr and model# of the ISP modem your using with the Orbi system?
huntertim wrote:I have a Orbi RBR40 with 2 sattelites. It's been working fine since it was purchased around December of this year.
Late last night all internet connections stopped, it's not the first time this happened, so I was thinking it's an easy fix to reboot over the andriod app. Rebooted, and waited a few mins, the wireless came up for a min then disappeared.
Since then I haven't gotten anything to work over a wire or wireless connection. I get power, but never any other lights. Using the reset button (holding for 7+seconds while powered) doesn't seem to do anything.
IS the modem running in router or bridge mode? This is a modem/router combo. It's preferred to run it in bridge mode and I believe this model supports bridge mode. Then keep the Orbi system in router mode.
If you can't get the modem bridged, then use it's DMZ for the Orbi routers IP address it gets from the Modem/Router.
Or keep the modem/router in router mode and configure the Orbi system in LAN to LAN AP mode.
IF you updated to v2.1.3.x, then please do a factory reset on the entire system and set up from scratch. This IS needed on this one FW version.
Offhand I don't know which mode the modem is running in. I believe it's bridge mode, i get a public IP on my orbi when its working.
I can't do ANYTHING with my orbi right now. The only thing it does it light up the Power light. It doesn't appear to respond to anything including the hard reset button.
Really I'm wondering if there is anything I can do to attempt to bring life into it at this point.
OK, if it's getting a public IP address ON the Orbi router then you should be ok here.
I would have the ISP check signals on the line from there service box to your demarkation at your home to make sure the signals are good.
How long are you holding the reset button on the router? You need to hold it at least 10-15 seconds and look at the TOP LED for an off yellowish.orange color to appear. Then let go.
Have a ethernet connection PC or laptop connected to the back of the router after this and it should get an IP address. Check the networking settings to see if it does, if so, log in to 192.168.1.1 with a web browser and you should get the set up wizard.
I must have a major hardware problem. Holding the reset button for over 15 seconds and I get nothing on top, no colors at all. Not getting an IP on the LAN side at all wired and no SSID being broadcast.
Looks like I need to dig up my receipt and work on an RMA
Ya, seems like it.
Might check the power adapter tip for voltages and amps with a meter. Get ahold of NG support. Let us know how it goes.
