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Forum Discussion
Orbi having Problem with Cisco IP Phone SPA525G in Wireless Mode
I have an Orbi system. It has a Router, 2 satellites (RBS50s) and a wall plug in satellite (RBW30). I bought a brand new Cisco IP Phone SPA525G and have it connected wireless to my Orbi network. I bought this phone specifically for it's wireless function. I am using Vonage Business and have been on the phone for days troubleshooting. I have all settings according to Vonage Business correct on the router. I have the latest firmware as V2.0.0.74 on my router and Satellites. The RBW30 has firmware V2.0.0.34 which is the latest.
Here's my problem. The Cisco IP Phone loses "registration" from Vonage. It's not losing internet connection to my knowledge. The lights turn orange on my phone and according to the phone it's registration. Vonage sees it happening as well when it does. I wait for a bit or power cycle my phone and it works fine for a while. My phone is setup to static on x.x.x.12 and I have DHCP starting at x.x.x.65. I have no other IP address using x.x.x.12 on my network.
What Vonage is believing to happen is that my IP Phone is switching from satellite to router to wall plug in, etc...and this is causing a disconnect from registration. They say that the phone is constantly communicating registration status and this moving of devices drops that registration. It restores itself eventually if I don't power cycle the phone, but it's causing me a problem while I'm using it. I would prefer to have the phone only use a specified satellite or router of my choosing. If I can set it up to use a specific device, then I can troubleshoot more.
I do know that while I'm looking at my orbi "attached device" menu, I notice the phone jumping from satellite to router and so forth. This is when I believe it is losing it's registration.
Is there anything I can try or do to have the phone use a specific device? Also, has anyone else had this problem and what do you recommend? Thanks so much.
7 Replies
russellmoran99 wrote:
I do know that while I'm looking at my orbi "attached device" menu, I notice the phone jumping from satellite to router and so forth. This is when I believe it is losing it's registration.
Is there anything I can try or do to have the phone use a specific device? Also, has anyone else had this problem and what do you recommend? Thanks so much.
sounds like you have too much overlap of the wifi as with the orbi router and 2 x sats and the rbw30 thats a whole lot of wifi coverage
how bug is yyour house and where are the router and all sats located
- My house is just shy of 6,000 sq ft. I know there is some overlap and I did that on purpose so that the satellites would reach all areas.
The router is downstairs in my great room. One satellite is upstairs in my in-laws suit wing which was getting little to no coverage without the satellite. The other satellite is upstairs outside my theater room which is closer to my great room and over my office. This provides coverage to my office, and kids rooms. The 3rd wall plug in is in my bedroom which had 1-2 bars core age without the plug in. Watching Facebook videos would buffer and error without then satellite.
Have you tried turning off Fast Transition?
- What and where is fast transition? I’m not sure it’s turned on?
Sorry - Fast Roaming on Advanced wireless settings - Way at the bottom of that page. You could make sure that is off.
Also I had to turn off my UPnP to have a stable Wifi network. Not sure if some of your devices are affecting that for you as well.
