House: 3200 sq.Comcast: Internet Router and satellite are around 30ft., no walls blocking them Modem Arris SB8200Firmware updated automatically through admin page (V2.5.1.16) I'm having the same issue as many others it seems and have been for months. I didn’t know it was so bad and frequent till this quarantine. Out of all the discussions on this I've only seen 1 resolved and that was a product defect. All of the other suggestions didn’t help anyone it seemed as they were addressing internet issues or interference. I wish I would have caught this during the 1st 3 months , now they want to charge me 90 dollars to do what I assume would be what everyone has described. It’s not my internet it’s this Orbi product, I never had these issues before this. I would love for this to work as everything but this issue has been great. The coverage and ease of setup was top notch.

If your unit is rebooting itself spontaneously, forget all the contortions and resetting and questioning your modem and house size. It's defective. It's what happened to me. There is a flaky component, one possibility is bad RAM, where memory data gets corrupted. Once I got a replacement router, it's been solid...so far.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Has a factory reset and setup from scratch been performed since last FW update?

I've tried some, but every post I read with the same questions none of what was asked changed anything. As with the others some of these are already disabled as a default i.e. Daisey Chain and a few other. I have not done a factory reset and I will change the channels though it’s not an internet issue it’s a Orbi issue.I do appreciate the help and will have to change the rest later after work but really it doesn’t seem like others Wi-Fi is making it reset. I have neighbors all around me but I’ve always had them and never had this rebooting issue till I got Orbi. I really like the ease of use but this is such a hassle and a pain since we work from homes these days.I might have to consider the factory reset option but need to read up on what all I have to do in order to do it correctly.

Please give feedback to the question presented when you get a chance. Press the back reset button for 15 seconds then release. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

I have been having the exact same issue with this firmware version. Orbi reboots 6-7 times a day. I have done factory reset and still nothing. Very frustrating.

Orbi keeps rebooting several times a day even with new firmware V2.5.1.16

19 Replies

FURRYe38
Guru - Experienced User
Jun 03, 2020
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch been performed since last FW update?
- guilloryjc
  Aspirant
  Jun 04, 2020
  I've tried some, but every post I read with the same questions none of what was asked changed anything. As with the others some of these are already disabled as a default i.e. Daisey Chain and a few other. I have not done a factory reset and I will change the channels though it’s not an internet issue it’s a Orbi issue.
  
  I do appreciate the help and will have to change the rest later after work but really it doesn’t seem like others Wi-Fi is making it reset. I have neighbors all around me but I’ve always had them and never had this rebooting issue till I got Orbi. I really like the ease of use but this is such a hassle and a pain since we work from homes these days.
  
  I might have to consider the factory reset option but need to read up on what all I have to do in order to do it correctly.
  - FURRYe38
    Guru - Experienced User
    Jun 04, 2020
    Please give feedback to the question presented when you get a chance.
    
    Press the back reset button for 15 seconds then release.
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
pshah
Aspirant
Jun 24, 2020
I have been having the exact same issue with this firmware version. Orbi reboots 6-7 times a day. I have done factory reset and still nothing. Very frustrating.
- FURRYe38
  Guru - Experienced User
  Jun 24, 2020
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  Is the Orbi system operating in Router or AP mode?
  
  What is the size of your home? Sq Ft?
  What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
  https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
  
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
  Any Wifi Neighbors near by? If so, how many?
  
  Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
  
  Try disabling the following and see:
  Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
  pshah wrote:
  I have been having the exact same issue with this firmware version. Orbi reboots 6-7 times a day. I have done factory reset and still nothing. Very frustrating.
- fmalloy
  Luminary
  Jun 24, 2020
  If your unit is rebooting itself spontaneously, forget all the contortions and resetting and questioning your modem and house size. It's defective. It's what happened to me. There is a flaky component, one possibility is bad RAM, where memory data gets corrupted.
  
  Once I got a replacement router, it's been solid...so far.
  - FURRYe38
    Guru - Experienced User
    Jun 24, 2020
    Lets see if this is a configuration or other wise first before claiming it's a HW issue. Trouble shooting needs to be done first. Not every unit is faulty.

Forum Discussion

Orbi keeps rebooting several times a day even with new firmware V2.5.1.16