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Posty71's avatar
Posty71
Aspirant
May 13, 2020

Orbi RBK 23 - ethernet port issues on Router

we have just purchased an Orbi RBK23 pack (router plus 2 satelites).  System all set up and wifi working.  Attempting to connect Netgear GS105 Switch to the Ethernet port on the Router but not getting any internet connection to devices.  No connection if we connect device directly to the router either.  Connection and switch works if we connect the switch to the ethernet ports on one of the satelites.

Original thought was a faulty ethernet port on router and returned to store.  Same issue with the new one.

Are there any seetings we need to change?

6 Replies

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    • Posty71's avatar
      Posty71
      Aspirant
      May 14, 2020
      Cables all seam to work on other connections ie when I connect the switch to a satellite it works

      Have now upgraded to manageable switch gs305e as support thinks it may be a vlan issue / still having issues so back on the help line
      • FURRYe38's avatar
        FURRYe38
        Guru
        May 14, 2020

        Be sure to disable ALL IGMP protocols on this managed switch. Also disable green ethernet features if possible. 

        Posty71 wrote:
        Cables all seam to work on other connections ie when I connect the switch to a satellite it works

        Have now upgraded to manageable switch gs305e as support thinks it may be a vlan issue / still having issues so back on the help line

         

  • plemans's avatar
    plemans
    Guru
    May 13, 2020

    Which modem are you using? 

    What firmware is on there?

    Are you setting it up as follows:

    modem------->wan port on RBR20----------lan port------gs105. 

    have you tried any of the other ports? 

    Different cables?

    • Posty71's avatar
      Posty71
      Aspirant
      May 14, 2020
      Modem provided by ISP - Arris CM 8200
      Modem connected to “Internet” Port on router and switch to “Ethernet” port - only 2 ports

      Have upgraded switch to GS305e today as support believes it may be an issue with VLAN but still having no luck - in q again now for support
      • plemans's avatar
        plemans
        Guru
        May 14, 2020
        Posty71 wrote:
        Modem provided by ISP - Arris CM 8200
        Modem connected to “Internet” Port on router and switch to “Ethernet” port - only 2 ports

        Have upgraded switch to GS305e today as support believes it may be an issue with VLAN but still having no luck - in q again now for support

        You're not talking the other port on the modem are you? If so, the SB8200 from arris can only use 1 port unless you have the following:

        1. A router with wan aggregation. Which the RBK23 kit isn't.

        2. A ISP that allows more than 1 public IP address. The vast majority don't allow more than 1 public ip address. 

         

        So just to clarify, the switch is connected to the orbi and not to the modem, correct?