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Solved
ORBI RBK50 worked for 2hrs, now dead
This is so frustrating... Paying as much as I did for this kit, and it's far far worse than what we had.
I set this up last night. Everything seemed to be going well... got the satellite connected, and showed off to the family (of COURSE I did ><) how fast the wifi was all over the house. Even in the far corner where we've never had wifi before, we were getting 170Mbps (undoubtedly capped by my internet bandwidth). The web interface said there was a firmware update available, but I didn't install it.
2 hours later my daughter says "the wifi is really crap Dad... it's all laggy and stuff". Seemed like a bit of a hitch, but went away fairly quickly so I didn't worry about it. Then at bed time, I'm watching my ipad in the bedroom and it stops to buffer... check the wifi, and the iPad is disconnected. Try to reconnect, "wrong password"... keep trying the password I know is correct, nothing. I'm not fixing this at midnight on a work night, so I just shut down and have a look in the morning.
Next day, none of the devices are connected to the wifi... they've all fallen back to the old wifi network.
I hit the power button on the ORBI router, and power it back on... it comes back up shortly, I connect to the web interface, and it's been automatically upgraded to the new firmware (2.2.1.210). That probably happened last night, and is likely when the trouble has started.
I've reset this thing to factory defaults, and now I can't even connect to the ORBI60 default network, which goes away after a short time (I can't see it right now). I can't get to the web interface to roll anything back (but of course it would autoupdate over top of any older firmware).
This router is essentially a white, rounded BRICK right now, and it's been less than 24 hours since I started the damn thing up.
Netgear - why are you autoinjecting a shutdown virus into your hardware that you cleverly call "firmware"? Clearly this isn't ready for consumption... I can't believe it even got past QA.
I'm going to start a phone support session, because I'm NOT going to sit on this thing waiting for them to get around to fix it.
So disgusted by this experience.
I set this up last night. Everything seemed to be going well... got the satellite connected, and showed off to the family (of COURSE I did ><) how fast the wifi was all over the house. Even in the far corner where we've never had wifi before, we were getting 170Mbps (undoubtedly capped by my internet bandwidth). The web interface said there was a firmware update available, but I didn't install it.
2 hours later my daughter says "the wifi is really crap Dad... it's all laggy and stuff". Seemed like a bit of a hitch, but went away fairly quickly so I didn't worry about it. Then at bed time, I'm watching my ipad in the bedroom and it stops to buffer... check the wifi, and the iPad is disconnected. Try to reconnect, "wrong password"... keep trying the password I know is correct, nothing. I'm not fixing this at midnight on a work night, so I just shut down and have a look in the morning.
Next day, none of the devices are connected to the wifi... they've all fallen back to the old wifi network.
I hit the power button on the ORBI router, and power it back on... it comes back up shortly, I connect to the web interface, and it's been automatically upgraded to the new firmware (2.2.1.210). That probably happened last night, and is likely when the trouble has started.
I've reset this thing to factory defaults, and now I can't even connect to the ORBI60 default network, which goes away after a short time (I can't see it right now). I can't get to the web interface to roll anything back (but of course it would autoupdate over top of any older firmware).
This router is essentially a white, rounded BRICK right now, and it's been less than 24 hours since I started the damn thing up.
Netgear - why are you autoinjecting a shutdown virus into your hardware that you cleverly call "firmware"? Clearly this isn't ready for consumption... I can't believe it even got past QA.
I'm going to start a phone support session, because I'm NOT going to sit on this thing waiting for them to get around to fix it.
So disgusted by this experience.
Update:
They RMA'd the router, and when the new one arrived, it worked fine. It's now autoupdated to the new firmware, and it still going strong.
Looks like I had a bad piece of hardware.
Thanks for the help everyone!
R.
12 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?After doing the reset, connect a wired PC to the base router and use a web browser to walk thru the setup wizard at 192.168.1.1.
- What wired devices do you have connected to Orbi? Do you have any wired mesh devices (e.g Sonos speakers)?
FURRYe38 wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too?
The ORBI is plugged into another router at this point. It's not the upstream connection I'm having trouble with. The router is up and down all the time now.
Is the Orbi system operating in Router or AP mode?I've flashed the 2.1.4.16 firmware onto both the satellite and the router, and forced the router to not autoupdate. It's operating as its own router, although I plan to use it as an AP and turn off the other router's wifi when the ORBI is reliable enough to do so.
What is the size of your home? Sq Ft?5,000 including the basement, but the router is on the main floor at one end of the house, and the satellite is on the 2nd floor around the middle of the house.
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.Probably a bit more than that, but when the system is working, the satellite reports a "good" connection with the router.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
I haven't changed the channels at all, so I would assume auto
Any Wifi Neighbors near by? If so, how many?There are wifi neighbors near by. We are on a single family home cul-de-sac, so it's not terribly dense, but there are neighbors to be sure.
What WPA security modes are you using?WPA2 Personal AES
After doing the reset, connect a wired PC to the base router and use a web browser to walk thru the setup wizard at 192.168.1.1.
I'm now on a laptop connected to the router via ethernet, and can hit the router at 192.168.1.1
- What is the Mfr and model# of the ISP modem the NG router is connected too? So is the Orbi working now?
