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ORBI RBK53 (AC3000) "No AirPrint Printers Found" After Firmware V2.1.4.10 Installed
Have been running my ORBI RBK53 system for almost a year. AirPrint from multiple iOS devices (1x iOS 9.3.5 & 3x iOS 11.3.1) worked flawlessly until a few days ago. The only thing that changed was the ORBI firmware, which is now at V2.1.4.10. Wi-Fi printing from iMac & Windows is still working but my two AirPrint printers (one HP & one Brother) are reported as "No AirPrint Printers Found".
I have performed the following troubleshooting:
- Verified printer settings are unchanged
- Performed network port scans
- Rebooted ORBI network & printers numerous times
- Factory reset of the OBRI units
I have observed the following:
- There is NO discovery of AirPrint printers
- I can still print via AirPrint if a printer was still listed as a previous printer
- Rebooting printer may reenable AirPrint for a very short time
- The network scan shows no Bonjour/Zeroconf services
It appears the latest ORBI firmware is suppressing AirPort discovery.
I have been running the 2.1.4.10 firmware since last week. Network scan via "Net Analyser" iOS app showed NO Bonjour flags present
I have performed the following additional toubleshooting from my iMac (which is fairly distant from my Comcast/ORBI gateways):
- Connect ONLY via my Comcast Wifi Modem:
- Powered off ALL ORBI units:
- Turned on WiFi on my Comcast Router
- Logged in to my Comcast WiFi
- Weak signal & slow upload/download speeds
- mDNS/Bonjour/AirPrint was rock solid
- Network scan via "Net Analyser" iOS app shows Bonjour flags are present
- Connect ONLY via ORBI RBK53:
- Turned off WiFi on my Comcast Router
- Powered on ORBI RBR50 Router
- Logged into ORBI WiFi
- Better signal & faster (but not max) upload/download speeds
- mDNS/Bonjour/AirPrint working. Network scan via "Net Analyser" iOS app shows:
- macOS & iOS seem to reliantly report Bonjour as present
- AirPrint printers (HP & Brother) sometimes don't report Bonjour as present
- Waited
- Powered on ORBI RBS50 Satelite closest to my iMac
- Max signal & max upload/download speeds
- mDNS/Bonjour/AirPrint working
- Waited
- Powered on final ORBI RBS50 Satelite
- Everything working
- Waited
While mDNS/Bonjour/AirPrint is still sometimes glitchy. It is working under the 2.1.4.10 firmware after starting the router & satellites in slow sequence.
- Connect ONLY via my Comcast Wifi Modem:
8 Replies
I have been running the 2.1.4.10 firmware since last week. Network scan via "Net Analyser" iOS app showed NO Bonjour flags present
I have performed the following additional toubleshooting from my iMac (which is fairly distant from my Comcast/ORBI gateways):
- Connect ONLY via my Comcast Wifi Modem:
- Powered off ALL ORBI units:
- Turned on WiFi on my Comcast Router
- Logged in to my Comcast WiFi
- Weak signal & slow upload/download speeds
- mDNS/Bonjour/AirPrint was rock solid
- Network scan via "Net Analyser" iOS app shows Bonjour flags are present
- Connect ONLY via ORBI RBK53:
- Turned off WiFi on my Comcast Router
- Powered on ORBI RBR50 Router
- Logged into ORBI WiFi
- Better signal & faster (but not max) upload/download speeds
- mDNS/Bonjour/AirPrint working. Network scan via "Net Analyser" iOS app shows:
- macOS & iOS seem to reliantly report Bonjour as present
- AirPrint printers (HP & Brother) sometimes don't report Bonjour as present
- Waited
- Powered on ORBI RBS50 Satelite closest to my iMac
- Max signal & max upload/download speeds
- mDNS/Bonjour/AirPrint working
- Waited
- Powered on final ORBI RBS50 Satelite
- Everything working
- Waited
While mDNS/Bonjour/AirPrint is still sometimes glitchy. It is working under the 2.1.4.10 firmware after starting the router & satellites in slow sequence.
i have a rbk20 and this issue popped up after upgrade from 2.0 to 2.1.4.10. I ended up disabling MUMO, Fast Roaming and Beam Forming to fix the AirPrint issue. I don't know if all or just one option is the cause but I have no patience at this time to further troubleshoot.
BTW: NG's "90 day & then you pay" support is terrible! Heck, Apple (which so many love to compain about) still lets you contact them after 90 days & has a knowledge base for questions & error reports. NG has a paywall & community support!
- Connect ONLY via my Comcast Wifi Modem:
Something you might want to contact NG support about and ask for help with. Might need to revert to prior working FW.
How do I contact NG without a paid support contract?
Try Chat or try one of the forum moderators here in the forums.
What FW version was it working on?
Try a factory reset and set up from scratch.
Don't know firmware version prior to update, only that I have never had problems before afew days ago. I have rebooted ORBIs numerous times & performed factory resets/new system config at least 3x.
