Help! I am not tremendously computer literate but I bought Orbi system and 1 satellite in dec.2017 as supposed upgrade and to get better WiFi extension through whole house. This is second time I am having huge problem with over and over dropping of WiFi for hours at a time. Can’t stream movies. Can’t do anything. Cable internet system confirmed it’s not internet service. No idea why this is happening or how to fix. Last time this happened for about a month then improved. Been cutting out for 3 days now. help! How do I find out what version software I have? I think it auto updates. Support is a joke when I have to pay after 90 days when it’s Orbi product that is malfunctioning.

Looks like my thread got hijacked a little. i have an arris surfboard sb6141 for a modem i have firmware version 2.1.4.10 its a 4000 sq. Ft house and the satellite is maybe 35 ft from main unit. but the problem isn’t the signal between the main and satellite. Strength when internet is on is very good. Problem is that we are losing internet over and over. Was out for 3 hrs today and it’s not internet provider- spectrum. I checked that first. no close neighbors i don’t know how to tell what channel I am using or what Mimi, daisy chain or fast roaming is help!! Thank you

I've been fighting with this problem after firmware V2.1.1.16 which worked fine with ethernet backhaul. I tried disabling the auto update with no sucess. After today I am finally done with wasting hours of my time downgrading the firmware back to V2.1.1.16 and reconfiguring after each auto update. Good riddance Netgear Orbi RBK50 !

What ISP Modem Mfr. and model # do you have? What FW version is on your router? How big is your home? SqFeet? Distance between router and satellite? Starting should be 30 feet in between. Any wifi neighbors near by? Scan and see how many there might be. What channels are you using? Try 1, 6 or 11 on 2.4Ghz. Disable MIMO, Daisy Chain and Fast Roaming... As Last resort, try a factory reset on the router and satellite and set up from scratch...

Orbi router and satellite have been working fine since last summer when purchased. Within in the past 2 weeks, I have noticed I'm having connection issues. We noticed this using the Xbox at first -- and have now noted that in general, there's not consistent internet connection on PCs, phones, etc. Have scoured the internet and cannot find a solutiong. Please help. As pricey as this product was, it is unacceptable that tech support is not free after 90 days. This is what I am running. Can anyone help? RBR50 Firmware v2.1.4.10 Windows 10 Home

What ISP Modem Mfr. and model # do you have? What FW version is on your router? How big is your home? SqFeet? Distance between router and satellite? Starting should be 30 feet in between. Any wifi neighbors near by? Scan and see how many there might be. What channels are you using? Try 1, 6 or 11 on 2.4Ghz. Disable MIMO, Daisy Chain and Fast Roaming... As Last resort, try a factory reset on the router and satellite and set up from scratch... neanbean wrote: Orbi router and satellite have been working fine since last summer when purchased. Within in the past 2 weeks, I have noticed I'm having connection issues. We noticed this using the Xbox at first -- and have now noted that in general, there's not consistent internet connection on PCs, phones, etc. Have scoured the internet and cannot find a solutiong. Please help. As pricey as this product was, it is unacceptable that tech support is not free after 90 days. This is what I am running. Can anyone help? RBR50 Firmware v2.1.4.10 Windows 10 Home

Orbi RBR50 + satellite drop internet over and over

25 Replies

FURRYe38
Guru - Experienced User
May 26, 2018
What ISP Modem Mfr. and model # do you have?

What FW version is on your router?

How big is your home? SqFeet?

Distance between router and satellite? Starting should be 30 feet in between.

Any wifi neighbors near by? Scan and see how many there might be.

What channels are you using? Try 1, 6 or 11 on 2.4Ghz.

Disable MIMO, Daisy Chain and Fast Roaming...

As Last resort, try a factory reset on the router and satellite and set up from scratch...
- Mark1227
  Initiate
  May 26, 2018
  Looks like my thread got hijacked a little.
  
  i have an arris surfboard sb6141 for a modem
  
  i have firmware version 2.1.4.10
  
  its a 4000 sq. Ft house and the satellite is maybe 35 ft from main unit.
  
  but the problem isn’t the signal between the main and satellite. Strength when internet is on is very good. Problem is that we are losing internet over and over. Was out for 3 hrs today and it’s not internet provider- spectrum. I checked that first.
  
  no close neighbors
  
  i don’t know how to tell what channel I am using or what Mimi, daisy chain or fast roaming is
  
  help!! Thank you
  - neanbean
    Aspirant
    May 26, 2018
    Mark1227 Yes!!!! That is exactly our problem. You articulated it more clearly.
neanbean
Aspirant
May 26, 2018
Orbi router and satellite have been working fine since last summer when purchased. Within in the past 2 weeks, I have noticed I'm having connection issues. We noticed this using the Xbox at first -- and have now noted that in general, there's not consistent internet connection on PCs, phones, etc. Have scoured the internet and cannot find a solutiong. Please help. As pricey as this product was, it is unacceptable that tech support is not free after 90 days.

This is what I am running. Can anyone help?

RBR50

Firmware v2.1.4.10

Windows 10 Home
- FURRYe38
  Guru - Experienced User
  May 26, 2018
  What ISP Modem Mfr. and model # do you have?
  
  What FW version is on your router?
  
  How big is your home? SqFeet?
  
  Distance between router and satellite? Starting should be 30 feet in between.
  
  Any wifi neighbors near by? Scan and see how many there might be.
  
  What channels are you using? Try 1, 6 or 11 on 2.4Ghz.
  
  Disable MIMO, Daisy Chain and Fast Roaming...
  
  As Last resort, try a factory reset on the router and satellite and set up from scratch...
  
  neanbean wrote:
  
  Orbi router and satellite have been working fine since last summer when purchased. Within in the past 2 weeks, I have noticed I'm having connection issues. We noticed this using the Xbox at first -- and have now noted that in general, there's not consistent internet connection on PCs, phones, etc. Have scoured the internet and cannot find a solutiong. Please help. As pricey as this product was, it is unacceptable that tech support is not free after 90 days.
  
  This is what I am running. Can anyone help?
  
  RBR50
  
  Firmware v2.1.4.10
  
  Windows 10 Home
neanbean
Aspirant
May 26, 2018
ISP: Spectrum.

Modem: Arris SBG6400

FW on Orbi: v2.1.4.10

Distance between router and satellite is 35 feet

Using channel 11 - tried what you recommended. Severe interference on all other channels.

Tried factory reset - still no luck.

Is my configuration the issue?

PC - Sprint Airave 2.5 - Arris SB Modem - Orbi
- FURRYe38
  Guru - Experienced User
  May 26, 2018
  Your ISP modem is a gateway router already. So you have two routers online thus a double NAT condition. You need to try one of the following:
  
  1. Bridge the ISP modem.
  
  2. If the modem can't be bridged, use it's DMZ for the IP address that the Orbi router gets from the ISP modem. Disable ALL wireless radios ON the ISP modem.
  
  3. Use the modem as your main router and configure the Orbi router for AP mode. Disable ALL wireless radios ON the ISP modem.
  
  neanbean wrote:
  
  ISP: Spectrum.
  
  Modem: Arris SBG6400
  
  FW on Orbi: v2.1.4.10
  
  Distance between router and satellite is 35 feet
  
  Using channel 11 - tried what you recommended. Severe interference on all other channels.
  
  Tried factory reset - still no luck.
  
  Is my configuration the issue?
  
  PC - Sprint Airave 2.5 - Arris SB Modem - Orbi

Forum Discussion

Orbi RBR50 + satellite drop internet over and over