My Frintier wireless router is connected to my Orbi via ethernet. If I connect directly to my router Wi-Fi I have no issues. If I connect to Orbi some websites give me a 404 page not found error.

I have the same problem as mentioned above but I am a bit tech naiive and I do not know how to check the things you have suggested. Regards Kerry

So if you are in a double NAT condition, you have a couple of decisions to make as to how you will resolve the problem. The end result is having only ONE router in your local network. Your cable modem apparently has a wireless router built into it so that is one router, and your Orbi is another. The first question you have to answer is "Where do I want my routing functions to be performed?" Either Orbi, or your cable modem/router combination. There are drawbacks and benefits to each course of action. In a perfect world, Orbi would handle all routing functions and your original cable/modem would handle none. If the answer to "Where do I want my routing functions to be performed" is in the original cable modem, you merely have to put orbi in AP (access point) mode and you are effectively done. In this case I would also turn off any wireless functions of the original cable modem and let Orbi handle all wireless communications while the original device is handling all routing functions. If the answer is that you want Orbi to handle all routing functions, there are other decisions you have to make. Can your ISP provide you a replacement cable modem without a router in it? (This is simplest course of action) If not, Canyou bridge the original cablemodem/router combination to "turn off" routing functions so that Orbi can handle them? If not, can you configure the original cablemodem/router combination to allow Orbi to work within what is known as the DMZ. So each of these decisions will drive actions. What is it you want to do?

KerryBastow wrote: This is what I got KerryBastow So this shows that you have double routers: the 10.0.0.1 is the Orbi and the 192.168.1.1 is the ISP router. You need to keep only one of those routers. As Chuck_M mentioned you have 2 options: 1. The easiest option for you is to keep the ISP router as the router and change Orbi to AP Mode. You can do this by logging in to Orbi (use browser to access 10.0.0.1 and enter admin as user and the password) then do the follow the links below: 2. The other option is to change in the ISP router as Chuck_M explained above. The difference between the two options is which box you want the router functionality (DDNS, VPN, Parental COntrol,...) to be provided: by. Orbi or the ISP router.

OK I said I was ignorant, it says ethernet not Lan!!Will try what you asked in a bit.

KerryBastow wrote: Sorry, can I ask another question? I noticed on the Orbi webpage that there is a guest login, well I have an Airbnb so would like that facility. How do I set it up? You can set the Gues Network as follows, go to the menu as below, and then choose a guest network name and password, click Apply and you will be done!

Orbi RBR50 404 Not Found | NETGEAR Communities

100 Replies

ekhalil
Master
Nov 17, 2018
AdamGar wrote:
My Frintier wireless router is connected to my Orbi via ethernet. If I connect directly to my router Wi-Fi I have no issues. If I connect to Orbi some websites give me a 404 page not found error.

This can happen if you have multiple IP networks.

Is your Orbi configured as Router- or AP Mode?

If in Router Mode, is your ISP router bridged or is it also functioning as router?
FURRYe38
Guru - Experienced User
Nov 17, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

FYI, Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router

AdamGar wrote:
My Frintier wireless router is connected to my Orbi via ethernet. If I connect directly to my router Wi-Fi I have no issues. If I connect to Orbi some websites give me a 404 page not found error.
- AdamGar
  Aspirant
  Nov 17, 2018
  Thanks. I’ll give this a try.
  - FURRYe38
    Guru - Experienced User
    Nov 17, 2018
    Let us know how it goes...
- KerryBastow
  Guide
  Feb 21, 2019
  I have the same problem as mentioned above but I am a bit tech naiive and I do not know how to check the things you have suggested.
  
  Regards
  
  Kerry
  - ekhalil
    Master
    Feb 21, 2019
    A simple and quick way to test if you have double NAT is using traceroute.
    Please open a Command Prompt on any computer attached to Orbi and type:
    > tracert 8.8.8.8
    Look at the result printout, If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you’re all good. :)
    Private IP addresses are usually something like 192.168.x.x or 10.x.x.x.

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Orbi RBR50 404 Not Found