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Orbi satellite RBS50 dropping ethernet for a few seconds
I have a network set up with an RBR50, RBW30 and RBS50. It works great most of the time. However.... I have two computers plugged into the RBS50 via ethernet and every so often (twice a day or therabouts) both computers will drop the ethernet connection to the RBS50. I initially thought the RBS50 was rebooting but I'm not so sure about that, as the two machines immediately connect to WiFi instead and I'm 99% sure from the signal strength that it's WiFi on the RBS50 that they're getting.
All firmware versions are up to date. Any idea what might be causing it? Searching the web didn't help very much and unfortunately I've got no obvious way of reproducing the behaviour.
Any help appreciated,
Chris
About a week in now and, for me at least, I can confirm that the V2.5.0.38 firmware fixed this issue. Amusingly this firmware update arrived the same day as the 100ft ethernet cable I was about to run up the main stairs in the house, much to the annoyance of my wife...
32 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.Is Daisy Chain enabled? Try with it disabled...
It would be useful to know how the satellites are connected to the Orbi router. (I am assuming using the WiFi backhaul, not "wired".)
The Daisy Chain is an interesting possibility. If each satellite is connected directly to the router, even over the WiFi backhaul, there is no reason to have Daisy Chain enabled. (It should not "hurt", but one never knows.)
The part that intrigues me is the ethernet connection dropping and the computers immediately doing a WiFi connection to the satellite. I have a Windows 10 laptop with both connections, and it does the same thing when I pull the ethernet cable. This is because I have the Orbi WiFi connection set to "Automatically Connect." What happens if you set the Orbi WiFi connection not to connect automatically? What I believe should happen is the computer will announce, "Connection lost. Connections are available."
Sad that you probably wll not be watching the next time this happens, because I also assume that whatever caused the connection to drop is temporary and once (whatever the cause is) goes away, the ethernet link will come back up again. Although, if that were the case, you probably wouldn't know about it switching to WiFi, either. This is a mystery to me.
Hi folks - thanks for taking a look!
I don't think the modem model will make a difference, as other machines connected to the same hub do not lose connection (and as far as I can see WiFi from my satellite works fine through all this). The satellite that's disconnecting ethernet is about 30 feet from the main hub. Both satellites are indeed connected via the WiFi backhaul.
I've tried disabling Daisy Chain - I think that's quite a good idea as I was already a bit suspicious that the one outside was somehow ending up between the hub and my satellite. I'll report back here if it works.
(I am really slow. Please bear with me.) I am fascinated to hear more about "how you know" that "something has happened." My (brief) experiment showed that my Windows 10 laptop which had both an ethernet cable and a WiFi definition would immediately connect to Orbi WiFi if I pulled the ethernet cable, but would also immediately go back to the ethernet link when I plugged it back in. This was when I had the WiFi set to "connect automatically". When I did not have it set to connect automatically and pulled the ethernet cable, the laptop would bring up "Connection lost. Connections available." And, if I did nothing but plugged the etherent cable back in , the laptop would cheerfully (it's a Lenovo, they are happy) resume the ethernet connection.
What, exactly, do you see with your two computers?
I have the same issue.
I only have 2 devices (RBR50 and RBS50). Router and satellite 10 feet apart with ~400Mbit link between. 2 Ethernet devices (both on RDS50) disconnects ethernet for 1-2 seconds a few times a day, windows event viewer logs a standard loss of link, same as if the cable is plugged and inserted right away.
Disabling daisy chain in the advanced option does not help. Upnp is off. Latest firmware.
What is the Mfr and model# of the ISP modem the NG router is connected too?
30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Has a facotry reset and setup from scratch been performed on the RBR and RBS?
uPnP should be enabled.
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Edd79 wrote:I have the same issue.
I only have 2 devices (RBR50 and RBS50). Router and satellite 10 feet apart with ~400Mbit link between. 2 Ethernet devices (both on RDS50) disconnects ethernet for 1-2 seconds a few times a day, windows event viewer logs a standard loss of link, same as if the cable is plugged and inserted right away.
Disabling daisy chain in the advanced option does not help. Upnp is off. Latest firmware.
FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too?
30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Has a facotry reset and setup from scratch been performed on the RBR and RBS?
uPnP should be enabled.
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
No modem, just a fiber media converter. It's built into a metal black box so i cannot see anything on it.The internet connection doesn't drop tho. All wireless devices are unaffected. It's only the two devices connected via ethernet to the RDS50 that drop out, and only for 1-2 seconds.
Setting all the settings as described above didn't seem to affect anything, i've had 2 dropouts since last night. The units are new so they're just installed a few days ago.
For anyone following this, I installed the V2.5.0.38 firmware update yesterday and so far I've been 24hrs without a disconnect (normally I was getting 4-6 in that period). It's not mentioned on the web site but is available from within the router admin interface.
Good to hear. Glad the new FW update fixed this for you.
Be sure to do a backup configuration to file for safe keeping.
Please mark your post thread as solved so others will know.
Enjoy.
FURRYe38 wrote:Good to hear. Glad the new FW update fixed this for you.
Be sure to do a backup configuration to file for safe keeping.
Please mark your post thread as solved so others will know.
Enjoy.
What's to know? If you're insinuating that V2.5.0.38 fixed the problems created in 2.3.5.30, it's more than likely a isolated situation.
About a week in now and, for me at least, I can confirm that the V2.5.0.38 firmware fixed this issue. Amusingly this firmware update arrived the same day as the 100ft ethernet cable I was about to run up the main stairs in the house, much to the annoyance of my wife...
Glad the new FW fixed your problems.
Was curious if you updated FW and continued to use the system or did you factory reset and setup from scratch? Just curious.
Enjoy the system.
pugwonk wrote:About a week in now and, for me at least, I can confirm that the V2.5.0.38 firmware fixed this issue. Amusingly this firmware update arrived the same day as the 100ft ethernet cable I was about to run up the main stairs in the house, much to the annoyance of my wife...
